Great help from Rachel to resolve a query for us

All round room,staff and amenities were good.

Great hotel with nice clean rooms and excellent facilities

Superior double room was fabulous, hotel was spotless. Spa facilities were great. Food in Hathaways was great too. Only negative and this isnt anything to do with hotel, just a personal gripe, there wasnt any beers that i particularly enjoy availabe on draughts. Other than that cant complain amd would go nack again.

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Room was great but could do with reception explain what time breakfast is and food was ok but bit expensive and not big potions

The room was ok, bed and pillows too hard. Main issue had been experienced with the evening meal, my wife had steak, it was very chewy and grisly, i tried it, it was tough. chicken was ok, nothing to write home about, service very slow, staff were run ragged, seriously lacking in staff, should have had at least another two staff. We waited for drinks, they didn't have time to give us the bill, i paid in the morning, reception gave us a £25 reduction for the inconvenience and poor food, we should have had the meals removed. Other tables were sending food back due to being cold. i am a very seasoned traveler for business and pleasure, i very rarely make a complaint or give issues with a Hotel. Regards David

Everything was perfect we had a fab stay as always. Love the hotel had quite a few family parties there Well done100%

The staff were really friendly and helpful. Our room was lovely

No WiFi in the room, for both days.

Staff is helpful and friendly

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Room was excellent. Staff were very friendly and helpful!

Staff were lovely and friendly. The venue/rooms is just somewhat dated.

I have choosed the hotel especially for the swimming pool and spa but they were both so old. Pool was too small and not clean. Steam room was out of use and sauna was not heat well, i could stay hours without any problem.. you should see the changing rooms.. i believe last renovation was around 1960s… Rooms and other facilities were so old…

Spa in very poor condition, steam room broken, pool cold, sauna flodded for some reason. As much corrosion on the doors and anything metal as a 1970s Ford Escort. No one interested in dealing with it, very poor attitude from staff, especially the spa manager. Gutted as the pictures look nice, just dont bother, over priced, poor staff, poor food.

Room was very dirty, toilet not even cleaned. Mattress was dreadful and very old. No water in the room. No draught beer.

Very good stay, all staff were good, the lady on reception who managed to move us rooms after a family had taken two rooms by us and were absolutely nuts, was an absolute star.

My friend and I had a lovely stay. Room was spotless. Bed was so comfy, shower huge. Used the spa facilities, which again was very nice, not too busy, only negative was would have liked robes in the room. It would have been good if the bar stayed open afer 12 though as would have enjoyed a quiet night cap after christmas party. Will definitely stay again. Breakfast in the morning was good, nice selection.

It was a short stay but we enjoyed it and everything was fine