Here I want to share my dissappointment experience staying at renaissance bangkok.
I stayed from 13-25 june 2018.
(it’s cost a fortune, as we know this is 5 stars hotel).
And it’s normal if we expect to received good services.
We requested non smoking room, but they gave us the room that was smoking room a month a go, and they said they cleaned it but we all know that the smell still there every time you enter the room.
You should know better than this!
The most unforgivable thing is my wife’s fav “play cdg” t-shirt lost in the room!! Can u imagine how bad the security system there ?? I tried to talked with the staff and asked about solution, they checked with their housekeeper, but she is off and refused to come to explain.
There’s no cctv because it’s not pointed to the room.
The only solution they offered is compensate to give free airport transfer.!!
Maybe for some people said “it just a t-shirt, why make it like a huge drama??” but the things is, I lost it in the room!! And for the record, this is not drama, I didn't gain anything from this! I’m the one who lost something here.
And the way they handle this problem is not professional enough to be a 5 stars hotel.
Considering i’m not a client who stay just 1-2 days. I stayed here for almost 2 weeks for heaven’s sake!! I’d expect the hotel staff to tried harder to help solved this problem!!
So for those who plan to stay in this fancy hotel, please be aware of your belonging! Even though this is 5 star hotel it’s not guarantee that they will have good protection and security system.
And for the hotel staff, please improve your security system and train ur staff to behave.
I don’t want to blame the housekeeper but from the key record it shown that just us and the housekeeper’s key that unlocked your room.
So u guys can think about it.
Be save and be aware no matter where u are.
I swear I won’t be back here.