Great property great lication

Upon arrival, we received a very friendly welcome. Unfortunately, we had forgotten our debit and credit cards, so we asked the receptionist if it was possible to withdraw cash via their debit card machine (Apple Pay). This wasn't possible. There was also no nearby bank with a phone (Apple Pay) to withdraw cash. We found this very disappointing. The lesson learned is that we will never forget our debit cards on vacation again. Because we didn't have a credit card with us, we were able to deposit €100 into our room using their debit card machine (Apple Pay) in case we wanted to consume anything in our room. Upon checking out (four days later), we received this money back in cash. We found this very strange, as it was completely impossible to withdraw cash at the reception desk upon check-in. This left a bit of a bad taste in our mouths. The suite was wonderful! Extremely clean and spacious. However, the bed was far too firm (for us), and we had a rough night. We reported this in the morning, and before we knew it, housekeeping had put a second mattress topper on top. This definitely helped. The breakfast was delicious. Nothing was lacking. There was even a slow juicer that turned carrots, celery, pears, and apples into a delicious juice. I've never seen that in a hotel before!There's not much to do in the surrounding area. Being in Clervaux gives you a more lively feel. However, we did enjoy the privacy, as there were hardly any Dutch people there, as they were all in Clerve

Reposant , relaxant

It was way to crowded. You couldnt enjoy the atmosphere of the spa. It wasnt relaxing at all.

Le séjour etait superbe que ce soit la chambre ainsi que le partie détente du séjour, personnel très serviable et aimable. La partie spa et welleness est très propre. Le massage lors du séjour fait par Gillian fût fantastique et apporte un moment de bien-être merveilleux. Merci

Not a family friendly hotel/resort. Nice for adults but not for familis with children. We booked based on the hotels.com description about several pools and activities. Only one pool is available for children and it's not good for children as it's a thermal spa pool.

Sehr gutes und sauberes Hotel, einzig nur einer von 3 Pools ist für Kinder unter 16 Jahren zugänglich, diese Information sollte auf der Webseite deutlich Sichtbar sein. Zudem sollten die englisch Kenntnisse der Mitarbeiter gefördert werden.

Het hotel biedt een uitgebreid ontbijt. Je ontvangt een polsbandje voor toegang tot kamer en het complex met zwembaden en wellness. De dag van vertrek is de kamer tot 11u beschikbaar. Je mag de badmantel en grote handdoek nog verder gebruiken die dag omdat het polsbandje nog even actief blijft voor toegang tot zwembaden en wellness. Wij verbleven er 2 nachten. We hadden een executive kamer geboekt maar de airco werkte niet, het bleef 25 graden. De volgende dag kregen wij een upgrade naar een junior suite en we hebben een later vertrekuur kunnen bekomen.

Parfait. Si ! Remplacer la cloison entre les 2 suites junior. ch 117. Merci pour ce bon séjour...

Super

Another wonderful relaxing stay in the hotel and spa. We keep going back every year. The staff are very professional and friendly.The restaurants are also amazing

Bien

Séjour exceptionnellement plaisant au sein du magnifique domaine thermal.

Super hotel

EXCELLENT SEJOUR

Un accueil du personnel impeccable Un lieu très sympathique et un super spa

Wunderschönes Hotel. Alles war super. Wir werde n gerne dahin zurück fahren.

bien

Super pour le tranquille mais les gents au petit dejeuner sont plus motiver haha il demande que vois voulez manger

Nous tenons à feliciter l'equipe de l'accueil en particulier Jea-Yves qui est toujours un modèle de professionnalisme. Il nous permet de nous sentir comme chez nous. Merci également à toute l'équipe aufguss en particulier Joachim qui a su insufler son professionnalisme à la jeune garde. Bravo pour avoir mis et maintenu une aquipe d'assistant surveillant pour la partie sauna.