While I could go on about how clean, comfortable and beautiful the hotel and grounds are, the real stars are the staff. Every single employee, from the front desk to the kitchen staff to the housekeepers were constantly seeking ways to better our stay. Everyone is beyond kind and helpful. This was a second stay for us and we were again so impressed. I said it in my last review, but worth mentioning again....the sheets are AMAZING!!! I can not wait for our next visit this Fall.

The waterslide was amazing!

Loft style bedrooms made for a unique stay. The balcony had a great view of the mountains which made the experience even better. Pool and hot tub were 10/10

Pool was great for finishing our trip to Banff/Hot springs

The staff was not friendly at all. If a guest had any requirement the staff said I cannot do anything about it. The elevator was never operational, during the span of my stay, and they did not offer any help taking my luggage upstairs to my room. The breakfast was awful and always out of items. The air condition unit was very noisy. The staff would come and make comments on the clothing of our ladies when they were sitting in the hot tub, dressed in proper suites, designed and manufactured for swimming pool and hot tub. After this we had to tell the staff that this not the way to talk to a guest. The even number rooms are very noisy from the highway traffic and guest cannot sleep the whole night but count vehicles passing by on the highway. When I requested a room change, again the answer was we cannot do anything about this, and I was advised to talk to expedia instead. Very awful stay, I will suggest to people going to fernie, to look for any other hotel, but stay away from this one, The Fernie Stanford Resort Hotel.

Good

Very quiet and god sleep, thought this might not be the case with the amount of vehicles, but it was. Staff here was excellent - accommodating with a request for late checkout, and helping us out with a special request. Think the fellow at the front desks name is Sandy, great service

Air conditioning works great however the vent blows directly onto the person on the bed bedside it. There was no way to redirect the air so was quite annoying at night. Got creative and put our suitcase on the suitcase stand between the bed and the a/c, then propped the lid up so the air would go up and over.

Nice stay, restaurant had very good food.

Room was comfortable and amenities were good Nice bar and restaurant large windows to see views of mountains and river. Only downside is the proximity to the main Hwy 3 close for accessibility but a little noisy. All in all pretty good place to stay.

Great location on the river on site lounge great food cold beer the morning breakfast was not hat a bit disappointing

Thank you for your excellent service!

Main areas were dirty b

Staff were exceptionally polite and accommodating.

Clean room. Staff friendly

Kids loved the pool. We stayed in the loft apartment which was perfect for our family of 4.

Pool was enjoyable and hit tub also. No Air conditionjng needed weather was good. Bathroom exhaust need work very slow.

Pool was great but definitely need to work on cleaning the area and stairs into the pool area.

We’ve stayed here before and really enjoy this hotel — beautiful views, comfortable beds, balcony, and the jacuzzi tubs and pool/hot tub are a big highlight for us. We’re already planning to come back in the summer for hiking near Island Lake Lodge. This stay had a slight hiccup with cleanliness on arrival, but the staff and management handled it incredibly well and went above and beyond to make things right, which we really appreciated. Great customer service and still one of our go-to places to stay.

Pool and hot tub were great. Staff was very helpful. Overall an enjoyable stay.