The staff were delightful and extremely helpful. The breakfast was fantastic. Room was good, although Ground floor wasn’t actually ground floor!

We booked two rooms, one in the lodge at the back which was lovely. The second room was no. 14 on the top floor. It was very cold and had no way to get it warm. Thankfully we didn't spend too much time in there as it was only one night stay. Longer would have been an issue. Staff were nice, breakfast was very good.

The hotel is very nice and the staff is exceptional.

Wir waren Anfang Oktober 2025 für drei Nächte im Kildonan Lodge Hotel und sind sehr enttäuscht. Bereits bei der Ankunft war das Zimmer in schlechtem Zustand: das Fenster undicht, die Heizung defekt. Trotz mehrfacher Hinweise an die Rezeption wurde das Problem nicht behoben – stattdessen erhielten wir nur einen kleinen Heizlüfter. Am Abreisetag stellten wir dann einen Bettwanzenbefall fest: Spuren auf den Laken und lebende Bettwanzen, die vor unseren Augen über die Bettwand liefen. Der Rezeptionist bestätigte dies und versprach eine vollständige Rückerstattung, die jedoch nie erfolgt ist. Seitdem reagiert das Hotel nicht auf E-Mails oder Anrufe – weder direkt noch über unseren Buchungspartner Expedia. Das Management ist schlicht nicht erreichbar. Für ein 4-Sterne-Hotel sind Zustand, Sauberkeit und Kundenservice absolut inakzeptabel. Wir haben den Fall inzwischen an die Gesundheitsbehörde Edinburgh (Environmental Health Department) und das Europäische Verbraucherzentrum gemeldet. Fazit: Hygienemängel, mangelhafter Service, keine Verantwortung des Managements – von einem Aufenthalt ist dringend abzuraten.

The room and bed were lovely, unfortunately the shower wasn't properly attached to the wall but once reported it was quickly fixed. We didn't have the breakfast as we felt that it was a bit pricey.

Room was lovely but noisy downstairs ! A bit disappointed with the breakfast. Could only have exactly what you had preordered the previous day and there was no bacon toast or orange juice for us on the 2nd day as they had missed our order for 2nd days breakfast .

Wonderful place, staff very helpful

The room was nice and clean as advertised. Hotel is right next to bus stops and can go straight to various attractions in Edinburgh

Helpful staff

Nice room, Nice staff and fairly quiet.

Il personale è imbarazzante. Ho chiesto più volte la fattura della colazione, per altro carissima e assai scarsa, ma non c’è stato verso di averla. Struttura decadente e non all’altezza di un quattro stelle.

Bus stop in front of the house. Car park spacious. Nice, large and clean rooms with en-suite bathrooms. The breakfast was nit really worth the money But overall a good place to stay in Edinburgh

Clean room. Had a jacuzzi bath that didnt work. Comfy bed. Breakfast was good.

Very friendly Staff however the room we stayed in was very small . You could not move around .

Séjour de 2 nuits à l’hôtel, nous étions 2 adultes et 3 ados. Nous logions dans un lodge a côté du bâtiment principale au rez de chaussé. La chambre était spacieuse et agréable. Nous avons très bien dormi. Nous avons garé gratuitement notre voiture sur le parking de l’hôtel et avons tout fait à pied (environ 40mn de marche de la vielle ville).

Very comfortable. Parking easy. Bus into Old Town right across road. Everything so easy

Nice, clean and safe hotel. Far from city center and food/sight seeing options. If you stay here be prepared to walk, take a bus or cab to main parts of town. The room was really hot and ventilation could have been better.

I wish we had been able to spend more time at this hotel.

Absolutely delightful. Check-in was smooth. We arrived earlier than the check-in time at 11am and got into our room by 1.30pm which was much appreciated. Due to the redeye flight, we were so tired that the staff prioritized getting our room ready. The property is conveniently located, not far from the downtown core we wanted to visit. It’s nestled in a quite neighborhood and our garden suite was lovely and peaceful at night.

About the only decent hotel in Edinburgh which seems to offer rooms at anything like normal UK prices. Rooms are very well equipped and comfortable if a tiny bit dowdy. There's a big free off-street private car park and an excellent bus service into the centre of town (we never waited more than a minute or two and journey only about 20 minutes) and to other parts of the city. The free bottle of wine for OneKey members was surprisingly decent though I did need to mention it at checkout to get it. I'd certainly stay again if back in town.