We have stayed numerous times, but unfortunately they seem to be on a downward slope of decline. Rooms are tired, make up mirror was chipped badly and the handle came off the shower wooden floors scratched really bad. Ordered room service and was asked to pay for it there and then which made me feel as if we were going to do a runner I’m not pay!! Check in at 3pm and only had one member of staff on and was not happy and welcoming at all. She needs to go on a customer service course. We had to wait 20 minutes to check in!! Not really sure if we will return.

Very disappointed with breakfast. Continental breakfast consist of a poor restricted choice and everything is extra. Long wait for service. Shower screen doesnt work which lwaves water on bathroom floor Bed uncomfortable Very few TV channels Many better hotels in Chester reasonably priced with better service

Excellent stay

Room was nice. Staff helpful.

Great hotel. Walking distance to bars and restaurants

Lovely hotel

Yes, stall great,never used it.

Left an item in the room. Trying to get it back has proved difficult! Very unimpressed

Nice clean room very comfy bed with amazing pillows

Room was excellent, bar was very quiet with grumpy manage. Breakfast staff not so great service, I got eggs florentine without any eggs. Reception staff helpful and friendly.

friendly staff

clean bathroom good size rooms

Very nice.

Lovely hotel, spacious rooms, spotlessly clean. Beds very comfy and staff warm and friendly.

Great

Room was nice, with a small balcony! Toiletries and shower were also good! Mattress was far too soft for us - my husband likened it to sleeping on a marshmallow! We both woke with aching backs! Disappointed with the amount of parking spaces available for the size of the hotel - not a chance of parking if you check in later (we arrived at 5:45 and all the spaces were taken). Breakfast was nice although the breakfast area in the Brasserie could really do with a make over. The table was scratched and worn and really looked like it needed a deep clean. The fabric chair had stains and marks all over it and the decor was frankly shoddy - marked and worn. Not an appealing area to have breakfast.

Clean rooms and cheerful staff.

Clean room, staff were great. Duty Manager was very professional when dealing with a difficult customer.

We booked for 2nights 13th & 14th Feb but we checked out on the sat 14th at 2pm as our room was cold we did not use the shower for this reason, the corridor leading up to our room 303 was warm but when we opened our door the room was considerably colder we mentioned this to the receptionist on our exit she did apologise .. We traveled from York for our valentine w/end away this had spoilt our experience

Poor stay lack of staff at the hotel, toast and coffee took 30 mins to arrive from ordering at breakfast, only 3 people seated for breakfast so no excuse to super slow service. Hotel very cold and felt run down overall would not rush back.