Room was nice, with a small balcony! Toiletries and shower were also good! Mattress was far too soft for us - my husband likened it to sleeping on a marshmallow! We both woke with aching backs! Disappointed with the amount of parking spaces available for the size of the hotel - not a chance of parking if you check in later (we arrived at 5:45 and all the spaces were taken). Breakfast was nice although the breakfast area in the Brasserie could really do with a make over. The table was scratched and worn and really looked like it needed a deep clean. The fabric chair had stains and marks all over it and the decor was frankly shoddy - marked and worn. Not an appealing area to have breakfast.

Clean rooms and cheerful staff.

Clean room, staff were great. Duty Manager was very professional when dealing with a difficult customer.

We booked for 2nights 13th & 14th Feb but we checked out on the sat 14th at 2pm as our room was cold we did not use the shower for this reason, the corridor leading up to our room 303 was warm but when we opened our door the room was considerably colder we mentioned this to the receptionist on our exit she did apologise .. We traveled from York for our valentine w/end away this had spoilt our experience

Poor stay lack of staff at the hotel, toast and coffee took 30 mins to arrive from ordering at breakfast, only 3 people seated for breakfast so no excuse to super slow service. Hotel very cold and felt run down overall would not rush back.

Welcoming reception staff. Greeted with a nice smile upon arrival. Comfortable room, nice to get a complementary upgrade on arrival. Very well placed for walking into the city. For the evening meal, I asked specifically ‘no cheese’ with my salmon and fries. The fries came coated in truffle and pecorino cheese; not a subtle taste. These are, I was told, their ‘signature’ fries and ‘House fries’ although the menu lists fries, with truffle and pecorino at an extra, added charge! ‘Continental’ breakfast has to be ordered; there is no buffet to select from. So it is porridge OR cereal OR croissant for £16. Even B&Bs do not restrict breakfast like this, nor charge such an extortionate amount for 1 item of food. Want more than one cup of coffee? That’s £5 extra. Want more than one small glass of juice with your breakfast? That’s another £4. What would our continental friends think of that? The room had two cartons of water, with a small card headed ‘thirsty?’ The VERY small print advises each (warm) carton of water costs £2.50. They aren’t in a mini bar; at first glance, they appear to be the complementary waters that so many hotels offer. Air conditioning (as standard now a days) didn’t work, so had to wrap up in our clothes and bed wear just to stay warm. My advice if staying at this hotel, is only come here if you’re familiar with the person you’re staying with and body confident; as the bath is in the main room itself, separated with a transparent glass panel. The toilet a

The breakfast is a disappointment The lighting in the rooms is dim at best

Room was noisy (facing the main road), and also felt quite cold, the balcony door didn't seem to seal properly when closed (so a bit of draft was coming in)

Great staff and food was delicious. Room was fantastic

Room was great, clean and tidy. I really enjoyed how spacious it was. The bed was very comfy. Few issues: I couldn’t control my thermostat. It was set to [CENTRAL] temperature. I had to go down to reception to get this changed to a colder temperature, but then I woke up freezing. The Wifi was hardly usable, the speed was extremely slow. The service in the restaurant this morning for breakfast was very slow.

Rooms are not so warm and the lack of lights is noticeable; very dark decor.

Nice hotel in great location with very friendly staff.

Nice room with balcony overlooking Chester race course. Room was clean with selections of teas and Coffee. Mattress was very soft though.

The staff were polite and the room was clean. Had thought we had a separate shower, which we prefer but was over the bath

Best sleep I’ve had in a while

Immediately on arrival I noticed that the entrance areas were not very clean. (We entered via the lift from the car park). This included stains on the lift doors and buttons, as well as hairs on carpet in the lift. The general condition of the suite I had booked was very dissapointing and rather shabby. There were loose skirting boards in the bathroom, the curtains were ripped at the bottom, the furniture/floorboards were marked and damaged, damaged bedding, stains on bathroom walls/tops and yellow stained bathmatts. The stay became even worse when we went for breakfast the next morning and found out that we could only have a continental breakfast and that we would have to pay for a full English Breakfast. This meant that we had to walk into town for the two mornings we were staying at the hotel. The trip was supposed to be a pleasant celebration of our anniversary, but it turned into a truly miserable experience. The suite we had booked was £250 a night and unfortunately what we found was neglect and the lack of attention to detail, which can make a stay special. Some money was refunded after we complained but no amount of money will repay the disappointment me and my partner felt throughout the stay.

Very clean room and friendly staff as always.

Great hotel in a good location. Food is excellent, room was spacious and clean, modern decor although there seemed to be a lot of wasted space? Staff were pleasant and helpful.

Changes to the breakfast menu were disappointing This was a plus when booking in 2025 Please change back to the old format

Really good size room, facilities we needed, very quiet so no disturbances from other guests.