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Comfy bed, very clean, easy transportation, great area.

The location is great. The hotel is old and needs updating. I could hear my neighbors and anyone in the hall. The bed was old and really uncomfortable. Not worth the money spent

Pleasant experience overall

This is a very nice luxury hotel. They do however charge your card for incidentals and $30 for you to spend only $15 of that in their dining room or lounge. I didn’t like that being mandatory.

A great property to stay at when you are in Chicago. Walking distance from everything. Will definitely come back.

I loved the room, comfortable temperature with no noisy AC. Very peaceful. There were a lot of renovations going on outside and therefore dining was limited to the lounge area cafe. Food and staff were good. I never found it difficult to find a taxi. It was a nice hotel.

The property was very clean, and the staff was friendly. However, there were two aspects I didn't like. First, the parking fees were excessive. They charged $88 per day for valet parking and $66 per day for public parking, which isn't even located right at the hotel; you have to walk three blocks to access it. This seems too expensive, especially for hotel guests. Second, they charged $14 per day for Wi-Fi in the room. I was surprised by this, as I've never stayed at a hotel that charges for Wi-Fi.

I had a wonderful experience at the property. The staff went above and beyond to make me feel welcome and supported throughout my stay. I can confidently say I will definitely return!

Overall an average stay in a nice hotel . Seems like too far from most of the activities

The Wi-Fi didn’t work good, the pool closes at 9pm and we couldn’t use our Roku for the tv.

N/A

This was a beautiful hotel with a lot of amenities on site and the room was clean and spacious. We did have an issue where the shower was not draining properly and had to wait at least 30-45 minutes in between showers for 3 people. We did report it to the front desk the next morning and they took care of it very quickly and we did not have any issues for the remainder of our stay.

In a quieter place in downtown Chicago and close to all the attractions.

Staff very inviting and friendly. I was amazed at the 5 star hospitality.

Clean rooms and courteous staff

Very nice hotel. The bar and lounge are right in the lobby, so be ready to walk past everyone with your travel luggage. The Valet was very quick, but the area does get congested. The staff was very helpful and there was always water in the lobby. The rooms, bathroom, and closet are large. The bathroom has no shower curtain, so that does leave it hard to have a 4-person room only using 1 bathroom together. The gym was very nice and the pool was little chilly. It said no children under 16, but it was overrun with kids in the evening so that you really couldn't use it. The spa was excellent and the services were some of the best we've had. The location was nice for walking to many areas.

Excellent

5 stars, would stay again!

It was a nice place.