I don’t think this hotel is a five star hotel. It’s a nice hotel with good service but I will probably only give it 4 stars. Taiwanese are very friendly and helpful and the service here is just the norm. First of all, note that the hotel does not have a sheltered drop off point. Hence, if you have children/elderly or if it’s rainy season then note that there’s stairs to conquer and the rain/elements. We were a little wet because of the rain and there were no one to help with the luggage at the taxi drop off point. Since it was 12 plus I asked if we can check in earlier. They said can, maybe just wait 15 mins. But 15 mins turned out to be 1.5 hours. Hence, just take note that their concept of time is not aligned with the norm. Cleaning service is slow. We left the hotel room at about 8am and when we were back at 1-2pm, the room was not cleaned. The cleaning lady explained that too many rooms wanted her cleaning service. I explained that we were the first to leave amongst the other rooms. There are two cleaning serviceman/woman for each level.. I guess maybe they make great efforts to clean the rooms really well.. but when my stuff rolled below the bed, what I saw beneath the bed wasn’t pleasant. Anyways, as we needed new towels, we helped change the towels and clear the trash. In short, we only had our room cleaned once during our 5 night stay. Because it’s Chinese New Year, there were cny cookies given. And they sent a plate of fruits after cleaning our room. The design of the room is not family friendly as the glass room of the shower room is totally transparent. Hence, there’s a curtain that cordons off the entire toilet but the curtains has a gap so it’s not cool to share this room with family or friends. Basic toiletries are given (toothbrush, toothpaste, comb, shower cap, sanitary bag, razor, soap, shower gel, hair conditioner, hair shampoo, room slippers) but note that the smell of the shower gel, hair conditioner and hair shampoo is pungent, I used my own toiletries. The hotel should consider using better quality coffee or a greater variety of drinks, cause no Coffee machine/capsules were available, only instant Nescafé coffee. The only great part about this hotel is it’s location, where there’s a shopping mall and main train and bus hub just next to it.
