KIND SERVICE, BUT Room has So many problems. TV and air conditioner not worked. And pool is cannot using because of old condition. however, house-keeping is try to clean and location is very good place.

We stayed here for one night and liked it alot! The service was exceptional, room spaced out nicely, clean and bright. And they include breakfast(it was okay).

So this is not the typical hotel this is definitely a party hotel! The music is loud but every night has a theme and you don’t have to go far for fun. The room is very minimalist but the AC is definitely on point! Food was good. Close to everything and everyone was helpful and nice

We stayed at Caché for 10 nights in late April 2026. For 2 adults it cost us less than CA$1k, and we were very happy with our stay and that price! The hotel is small and clean, with a little pool that was perfect for dipping. Bar staff were very friendly. There is something on every night (hockey game watch parties, live bands, even a mini market of local artists!). As others have mentioned, it gets loud. Our room was a great size, with a king-size bed, a spacious shower and a lovely bath. The housekeeping staff also made our towels into the cutest creations when cleaning the room! Two issues we had with the room was that the WiFi often cut out (frustrating but not the end of the world) and there was a slightly damp smell (noticeable when entering, but not bad enough to bother us). Location wise, Caché was perfect for us! Close to 5th Avenue, without the noise of the strip. From Thursday to Sunday, there was a lovely food/craft market on the square, where we got street food and gifts for family. The free cooked-to-order breakfast is nothing to phone home about (ok eggs and pancakes with some fruit), but we did eat it every day. I have a feeling that if you paid extra for the "premium" meals you'd be more impressed. We did get two free drinks tickets though and my margarita was delicious! Overall, the Caché is a spot I'd recommend if you want to relax during the day and want to stay up late (or don't mind the noise). When we return to PDC, we'll be coming back to Caché!

Always love our stay at Cache. Close to popular areas and loves the events at the hotel...

The breakfast was good. The location of hotel perfect for our needs. Easy access to 5th avenida.

Cet nice hotel not too far away from the beach and the 5th avenue

Music will be playing until midnight, so this may not be the best choice if you require rest

Déjeuner succulent

Friendly staff and clean rooms.

Great staff

便利な場所にあり、スタッフも親切 浴槽もあって助かりました 部屋に湯沸かし器やティッシュがそなえつけられておらす、スタッフに通じる電話もないのが不便 朝ごはんが8時からなので、ツアーに行く日は食べられませんでした

Enjoyed our stay. Not suitable for people that want to sleep at a descent time. Music plays loud untill 12am. But if your looking for partying and dancing. This is the place for you.

With my experience at the time of our stay from Feb 27-March 6, was not good as we had a toilet issue and the hotel didn’t do much to accommodate us. Also they had no maintenance person on site and I had to take care of the issue myself. They said at the end of our stay that they would credit us 1night but we have yet to see the credit back to us. I rate them a 2.5

This hotel is close enough to walk throughout the center of Playa del Carmen. The rooftop pool and restaurant are lovely. They have underground parking for an additional fee. If you are hoping to go clubbing, you can walk to all the major clubs nearby without having the noise from them ruin your nights sleep. The only low point was the water pressure in the shower was very low, but I also experienced that at another hotel in town, so it might just be the case everywhere.

The hotel itself was great. Location, staff, food. I read the reviews before I went and I felt people said “a little noisy” I cannot stress enough that this would be calling a tornado “ a little windy”. It is loud. If you stay up til 1am with loud bar/club music it’s gonna be great for you. If you prefer your hotel to be the place you go to for some rest and relaxation to step away from the noise and the chaos, it will not be there. The doors are very thin and light so it does not offer sound dampening. The front desk does offer ear plugs upon request though. Again everything else was great, I had no complaints in regards to cost, staff, drinks, food. As far as location I don’t think it could be beat. It was off 5th avenue and was an easy walk but less congested, but had a park area across the street that street vendors set up, so still plenty within feet of the room.

Room was clean, however safe and refrigerator did not work. The door was also an interior door where we could we light all the way around. One of the days our room was left unlocked after cleaning services

The entertainment at the hotel is extremely loud every night even with earplugs it doesn't help!! Free breakfast included is very limited to what you can actually have, the pool is very small and the hotel rooms are run down. The staff at the hotel is very friendly and helpful though.

Staff was not attentive. The treated event patrons with a higher priority than the guest. We spent 5 days battling to connect to the Internet and 2 days with no television. The music is so loud your ears will be ringing. Bring ear plugs if you must stay. The only thing that worked correctly in the hotel was the AC. Will not stay here again. Try the Palms at Playa or Hotel MiMi

The room could use some more amenities like a iron & mini iron board...disliked wearing wrinkle clothing for the week