KIND SERVICE, BUT Room has So many problems. TV and air conditioner not worked. And pool is cannot using because of old condition. however, house-keeping is try to clean and location is very good place.

We stayed here for one night and liked it alot! The service was exceptional, room spaced out nicely, clean and bright. And they include breakfast(it was okay).

This hotel is close enough to walk throughout the center of Playa del Carmen. The rooftop pool and restaurant are lovely. They have underground parking for an additional fee. If you are hoping to go clubbing, you can walk to all the major clubs nearby without having the noise from them ruin your nights sleep. The only low point was the water pressure in the shower was very low, but I also experienced that at another hotel in town, so it might just be the case everywhere.

The hotel itself was great. Location, staff, food. I read the reviews before I went and I felt people said “a little noisy” I cannot stress enough that this would be calling a tornado “ a little windy”. It is loud. If you stay up til 1am with loud bar/club music it’s gonna be great for you. If you prefer your hotel to be the place you go to for some rest and relaxation to step away from the noise and the chaos, it will not be there. The doors are very thin and light so it does not offer sound dampening. The front desk does offer ear plugs upon request though. Again everything else was great, I had no complaints in regards to cost, staff, drinks, food. As far as location I don’t think it could be beat. It was off 5th avenue and was an easy walk but less congested, but had a park area across the street that street vendors set up, so still plenty within feet of the room.

Room was clean, however safe and refrigerator did not work. The door was also an interior door where we could we light all the way around. One of the days our room was left unlocked after cleaning services

The entertainment at the hotel is extremely loud every night even with earplugs it doesn't help!! Free breakfast included is very limited to what you can actually have, the pool is very small and the hotel rooms are run down. The staff at the hotel is very friendly and helpful though.

Staff was not attentive. The treated event patrons with a higher priority than the guest. We spent 5 days battling to connect to the Internet and 2 days with no television. The music is so loud your ears will be ringing. Bring ear plugs if you must stay. The only thing that worked correctly in the hotel was the AC. Will not stay here again. Try the Palms at Playa or Hotel MiMi

The room could use some more amenities like a iron & mini iron board...disliked wearing wrinkle clothing for the week

Great place even better staff

We had a great stay! The customer service was great! We appreciated the hospitality and care that everyone provided! The room was very clean. The location was convenient and walkable. The vibe was perfect for a girls trip! We had so much fun and enjoyed the breakfast!!! The only negatives, the shuttle cost advertised was not $90 but about $105 each way, or $1600 pesos. This really should state $1600 pesos as the exchange rates fluctuate. This is payable only to the driver upon arrival in cash only. But the service was great and on time. Aside from that the room was a bit outdated, the shower had very little water pressure, and there were no chairs in the room to sit down. Only 2 beds. Those to me are not that big of a deal but to some it may matter and are worth mentioning. I really loved the charm of this place and felt safe and well cared for. I’ll def be back!

Wonderful week! Best place to stay in Playa del Carmen if you enjoy evening activities! Emiliano at reception is awesome. Coraleena’s smiling face each morning at breakfast made our day. Clean room - thank you staff for towel creatures! We will definitely stay here again.

The staff were great. My issue is that nothing was said about the music very night outside the rooms. Not that I came to playa del Carmen to watch TV but when the music is so so very loud every night I couldn’t hear the TV ON FULL VOLUME. Your young guy in the front desk that helped me check out said if Orbits send an email that his boss would refund my stay. He was very cool and tried everything to make things better but I was so disappointed that I checked out 3 days earlier and came home. I’ve visited playa del Carmen, Cancun.Tulum many times. I just think that you need to let vacationers know the real level of quality and make sure the club music till late hours every night is insanely close to rooms. 10FT!! Stainless steel joints that hold up the shower door need to be replaced and main door looked horrible patch up job.Tiles in room broken and the worst cheapes furniture. Recommended putting a few nice pictures on walls. Increase the size of the TV from 24” to something more reasonable. THE ARTWORK IS everywhere and awesome art very abundant. Show some love to Cashe. I’ll be waiting on my refund. The three stars was for the staff. Thanks

Sta

The bed was comfortable. There are nightly social events with loud DJ’s. This would not be the place one would stay if looking for a quiet peaceful retreat.

This is a nightclub with rooms, there is party everyday until midnight, I wanted to sleep and there is no way, I had a terrible experience I recommend it at all.

most noisy place ever. Horrible experience.

O café da manhã era à la carte, com apenas uma opção de escolha, e as bebidas eram apenas café e chá. O quarto era espaçoso e confortável.

Never staff at desk. Had to wait 30 minutes past check in for someone to come and check me in. Water worked only sometimes. Water quit on me 3 times during one quick shower. Quit on me with soap on my face. Had to wait 20 minutes or so for water to turn back on after each time it shut off. There were a few roaches seen.. Could never get the room temperature comfortable. They don’t tell you this online but you only get one towel to use every 3 days because that’s when they come back to clean your room. If you want more towels you can get them for a fee but that’s IF they have any clean ones to give to you. They say events on the roof end at 11:00PM to allow people quiet to rest. Events actually went on all night. Can hear it loud and well from your room. Broken glass in and around the pool. Saw a child cut his foot on glass. Yes, a CHILD at this ADULTS ONLY hotel. We left and paid more for a different hotel because it was that bad.

Upon check-in, there was extra taxes/fees that we paid. We were later asked to pay them again after being told we didn’t pay enough at check-in. Paid the correct amount but the hotel didn’t have any pesos or dollars to give us change. Waited 2 days to get change. The room I booked was not the room I received. This is a party hotel, every night of our stay there was loud music until at least midnight. Our room 210 was directly over the patio/kitchen/bar. Music was blasting at 7:30 one morning after the after midnight party the night before. Woke up one morning around 5am with no running water. Water came back on around 8 or 9 but it was very brown. This ruined our plans for an excursion that was leaving by 10:30. Nothing said from management about the water issue or water bottles provided to even brush teeth or wash your face. We had an early flight so we were leaving the hotel before 7am. Thought no one was there at the desk, all lights were out. Having a conversation with my spouse about what to do with the keys and getting our deposit , a man rose up from the floor behind the counter, asleep and possibly intoxicated. He couldn’t get us or our other family members checked out properly as he was very disoriented. We had to leave as our taxi was waiting to take us to the airport, not knowing if we were checked out. This was a disastrous stay and will NEVER stay here again.

The staff were really kind but half the time I had trouble finding someone to talk to. It is hard to reach them on WhatsApp and I don’t hear back for days. My main issue during my stay was that the toilet didn’t flush for 3 of the 5 days I was there, and the sink had brown water even though I left it running for a minute to clear up. At times, we had no water at all and the shower was off. The free included breakfast is very limited and you can only order 1 thing per person, I got 2 eggs and a salad with toast and another time 2 pancakes. When we checked in, the mini bar was not stocked and they tried to charge us for items we did not take (why would we get chips or chocolate when there are marquesitas right outside???). It seemed like the room was not entirely tidied when we were inside. The area is very central and walkable. They have events on the rooftop most nights so if you sleep early and like quiet, this is not the hotel for you. Most of the music was also geared toward older retired white Floridians but on Fridays they do Afrobeats. Even when the rooftop closes at about 12am, you can still hear the market across the street until maybe about 1-2am. Overall it’s a cute hotel that could be better maintained (a lot of the interior is worn down, cracked, and our mirror had a lot of stains and peeling), but I would not stay here again due to all the inconveniences I experienced.