We were given a very friendly welcome to this lovely hotel situated in Grassmere Village, the hotel is set in beautifully tended gardens, which unfortunately we did not get the opportunity to use because of the weather. As we were visiting with our friends from New Zealand, we had booked two rooms, both of which were beautifully decorated, clean and spacious, with very comfortable bed. We had a supply of tea coffee and biscuits which were very much appreciated. The staff were friendly and helpful and we would like to say thank you for the upgrade we received. We would definitely recommend this hotel. The village of Grassmere is lovely with a variety of places to eat and quaint little shops, also it is a good point for visiting other areas in the Lake District.