The hotel was beautiful. I was very much satisfied with everything of this hotel.

Es muy lindo y con buena atención.

Beautiful hotel with great views on the terrace. The rooms are perfect, wish we could've stayed longer! Would recommend hotel restaurant too

Tv does not work. Otherwise fine

Beautiful boutique hotel. This property is a little charming gem that is close to everything Antigua has to offer, yet situated in a quiet location. The property is meticulously maintained. There are beautiful interior gardens and terraces. Recommended for discerning clientele. The entire staff was extremely accommodating in every way. The breakfast options were all delicious and the dining room and outside eating areas were quite lovely. I inspected personally several other properties during my stay and Los Pasos came in first. Lastly, I wouldn’t recommend this property for families traveling with young children unless they are very well behaved. Additionally, there is no swimming pool if that’s important on your check list.

Our stay was very pleasant. The customer service was outstanding! Every staff member provided great service. The room and hotel grounds were beautiful and clean. If we return to Antigua, this is where we plan on staying again.

Clean room, with thoughtful touches from the staff. Everyone was super helpful and welcoming

La limpieza y la habitación tenía una vista espectacular. Baño espacioso y cama cómoda

From beginning to end, our stay was fabulous! Staff were very helpful. Our room was beautiful the food was good and the spa was lovely.

Beautiful property, incredible staff, convenient location. We stayed for 3 nights recently and are still dreaming about the breakfasts we had at Los Pasos. If we travel back to Antigua, there would be no other option for us but Los Pasos. What an amazing experience !!

Clean, comfortable, and great staff!!! Marvelous stay!

Beautiful property and the service provide was excellent, cleanliness was top, with attention to details! Don’t leave without trying the Spa! Just an amazing time!

This hotel is beautiful with rooms set around courtyards with fountains and gardens. Breakfast, included, was delicious with many options from a menu. The staff were friendly and helpful. So I wish I could give it a higher rating, but Friday night we heard amplified music from a wedding until 11 pm. Worse is that Saturday morning, a breakfast meeting had amplified voices before 7 am. So if you book here, ask for a room far away from their meeting room. 2nd main issue is that while our rental car was parked in their lot, manned by a guard, it sustained a crack in the windshield. I have emailed 3 times to get some resolution. Nothing yet. I will update if this issue is resolved.

Beautiful hotel! Took off a star as we were given the wrong room and when we told the lady at reception she was very rude about it. The next day the man at reception was a lot more apologetic which we appreciated. Still a lovely hotel and stay

Great location, clean and helpful staff

The staff were always very friendly and professional, and the breakfast and lunch menu was delicious! Our room was cleaned every day during our stay.

The location was great for exploring the city on foot, and it was nice to have a restaurant on site with a wide variety of drink and food options. However, bells were set off every morning at 6:00, 6:30, and 7:00 - we were not prepared for this, and had difficulty sleeping. The staff were somewhat helpful, but when I tried to set up a shuttle to pick us up from the Guatemala City airport, they didn't respond after initially setting it up and providing our information. Because of this we had to find a ride at the airport, which was an inconvenience.

Very clean rooms and property, friendly staff, great breakfast and fabulous location in walking distance to everything without being on a noisy street. We loved it.

I really wanted to love this place. It’s so breathtaking. The staff was pretty nice and welcoming—got into my room a little early. The property is gorgeous but I was very uncomfortable because I couldn’t stay warm. The room had a fountain right outside and I hate noise so this was another drawback for me. It’s very rustic and it gets cold at night and it’s hard to stay warm. No heater just blankets. The biggest perk was the spa and the breakfast. The cacao massage was very good, the therapist did a wonderful job. The restaurant staff was a little distracted and the food was hit or miss. The chilaquiles were probably the best dish , even better than ones I had in Cdmx. The chef was really nice and was eager to make the meal to my liking. I would stay again but ask for a room away from the fountain and during a warm season since they do offer AC just no heating in the rooms.

The breakfast menu was really good. I would come back to this place. Our room was a bit small with no full mirror and no drawers to put our clothes. Very good location!