복도랑 방안에 냄새가 난다. 심하진 않지만 가구나 카펫이 낡았다.

위치는 아주 좋아요 근데 방에서 꿉꿉한 냄새가 나서 컴플레인을 했더니 스프레이를 주면서 뿌려보라며.. 이게 냄새가 호불호가 있을수 있다했는데 방에서 나는 냄새는 그런 향이아니라 전반적으로 나는 꿉꿉한 냄새여서 없어지지 않았고 에어컨에서 냄새가 나는거 같아 그것도 끄고 생활했습니다 외관은 화려하나 실내는 좀 별루고 호텔앞 택시에서 짐을 내려도 거들떠도 안보는 그런 무례한 행동에 다음번엔 절대 가지 않을꺼에요

Very good for overnight before Eurostar to Paris.

Hotel staff were super friendly and helpful. My room was very dark and faced a wall which was disappointing. The decor was lovely and the locations is excellent

Beautiful architecture

My stay was fine and without issue

The staff at the hotel go out of their way to help you and are very hard-working. Overall it is a gorgeous hotel, I would just mention a couple of things that could be polished - we arrived at 1pm and checked-in, although the room wasn't ready yet, but instead of taking our bags to the room before we got back at 6pm we had to wait at reception for them when we got back. We explained that we'd take them up ourselves as we wanted to go out again soon afterwards, and were assured they would be sent up quickly which was great, but half an hour later there was still no sign, and we had to ring down. I also don't think there's enough room at the check-in desks as there were frequently lots of people queueing there and you couldn't get past to get between the front door and the rooms. Apart from that the bar, spa, gym etc. were all really high quality as you'd expect. Could do with more stairs as alternatives to the lifts. Only staff stairwells in most cases, if you didn't want to take the lift.

Highly recommend staying! The staff were excellent, always very helpful, friendly and adding extra touches to make your stay special. Service withba smile. The meals and breakfast at booking office were delicious and plentiful, drinks were superb! Make sure you don't miss the 5.05 whiskey drink. The room, hotel and amenities were clean and to a high standard. Such a beautiful building in a perfect location for transport to enjoy your stay in London.

Very handy location, clean room, some very nice staff, some disinterested. Very slow sevrvice in the lounge / bar area, Hotel is extremely overpriced for the standard provided.

Great hotel, great staff and ideal for St Pancrass train.

PROS The hotel frontage and interior are stunning - and as a guest you can explore the Grand Staircase. Staff members are very friendly and helpful. Breakfast was nice CONS - Our room was in the new section of the hotel, right next to the strain station. No noise issues - but - the rooms are fine, very uninspiring, the bed and bedding was fine (have had much better in other hotels), bathroom nice. But the big issue was the view out of the window - It was a brick wall about 1 metre from the window, so was like being in a prison and the room was very dark - not great for girls getting ready. We didn't bother asking to be moved because we weren't sure what other view we would get at that side of the hotel? We were only there for 1 night, so whether we were allocated a 'lesser' room because of that, I don't know. But for £450 per night, we expected more.

We had a great visit

Stayed at this hotel for 2 nights, we were a family of 4 in one room. Only 3 towels provided both days inspite of informing the desk. No bottles of water, they expect me to have my own bottle to fill at a tap on the landing. Lastly I was charged £50 service charge. I was not told about this when I checked in. They take a £250 holding deposit and on check out I was just told £50 service charge would be deducted. Terrible for a 5 star hotel.

La chambre était très propre. Le personnel est très discret et efficace pour faire les chambres, on ne les aperçoit jamais pourtant le travail est toujours impeccable. L’ambiance est l’orient express , grandiose, on voyage dans le temps. C’est un rêve qui se réalise. Les chambres sont hyper insonorisées, on n’entend rien. Et enfin le spa est magnifique.

air conditioning not working

It was a lovely 2 days stay and the rooms are well appointed and the staff couldn't have been more helpful. However the bath/shower is very high to step into and with a fixed screen attached also very difficult to get out of, if you have any kind of slight issue with knees as we have. I have also never been in a hotel where there is an optional service charge added to the room, for housekeeping etc. Hence the 4 stars.

Very clean

This is a fabulous hotel but it is expensive and I’m not sure it’s worth the money. Beautiful exterior and interior. Rooms are clean, stylish and well maintained. The spa is tiny and not well maintained. Showers are mouldy and towels grey with an odd smell. We stayed here for nearness to Eurostar. Wine is eye wateringly expensive. Food is fantastic but we had an issue as booked and discussed an autistic eater and confirmed they would have the burger. When we arrived we were told there were no burgers! This was awkward and embarrassing but was resolved. Missing items on a limited menu should be flagged at booking or when sat down. Would I stay here again? No, there are better hotels for this price in London in more central locations. Overall a good hotel but nothing special.

Incroyable, hors du temps.

The food and service