Nice and clean hotel with comfortable beds and great shower. Just a feedback lifts were not working and we asked for a wake up but when we arrived to our room phone was not working. And a/c was not turning off so I called reception from my mobile 3-4 times but noone answered.

Comfortable room with good breakfast. 24h reception / check in is very handy, great location for travelling

I don’t normally write bad reviews but feel I have to as my experience differed greatly from the many positive reviews I had read. On arrival at the hotel I was told the lifts were not working (there had been no communication about this prior to arrival which I would have expected) luckily I am fairly fit and could manage the 4 flights of stairs to my room. If I had been travelling with my mother, as I often do, this would have been a very different story - she wouldn’t have managed one flight. When I enquired about booking a table in the restaurant I was told it was closed over the weekend- again there had been no forewarning of this, in fact I had received an email inviting me to book a table! The bar was serving a very limited menu (4 items) which was ok. On entering my room it was quite spacious and looked clean, however, when I went to make a cup of tea the spoons and cups were filthy - the spoons were covered in a brown substance (chocolate mouse? I hope) this made me question what else had not been changed/ cleaned since the previous occupant. I hope it was just an oversight. The staff on reception did replace the cups and spoons when asked and said they would report it to housekeeping. The kettle was also dodgy, I had to hold the button down in order for it to boil as it kept turning itself off. There was also a lot of noise, on such a new build I would have expected the rooms to have some sound proofing but this was definitely not the case. Very disappointed.

It was faultless .. very clean , temperature perfect , will highly recommend this hotel

Spacious clean rooms. Good breakfast options.

All grew apart from lack of evening meal options

Visited for business function. Easily accesible convenient location. Clean comfortable room with a good basic breakfast spread.

Great stay, ac works well

Paid £20 for 2 Buffett breakfasts, there wasn’t much choice. The bacon and sausage was very fatty and absolutely tasted disgusting. In the actual room there wasn’t enough coffee and milks. I really wouldn’t stay here again.

kettle broke, cables pulled from under cabinet all hanging out. TV stand broke - Air con fan turned off but still noisy.

Lovely hotel with the most comfortable bed I have ever slept in, Will definitely come back.

Great value for money, room was clean had all amenities required and ved was comfortable. Would use again for a stop over

An excellent hotel that lives up to the reputation of its mother the Celtic Manor Resort. The staff were excellent as were the rooms. The only downside is the lack of a restaurant within the hotel. The road leading to the hotel needs to be repaired

My room was spacious and clean, however was located at the end nearest the motorway, so there was traffic noise all night. I'd recommend asking for a room at the entrance end of the building if you're a light sleeper. The heat increase control on the a/c unit didn't work, so putting the fan on only made the room colder. It didn't get above 18 degrees the whole time, so was a little chilly! The bathroom was clean and well stocked with towels, although the shower tray drain was blocked/slow and almost overflowed even after a quick shower. The food at the diner adjacent to the hotel was great quality and the service was very good.

Room was clean ,shower cold, not much choice for breakfast wouldnt stay again

Gym and sona

Room felt old

Staff helpful and friendly. Swift check in. Room a little tired and in need of some updates

The only thing I thought when eating my breakfast was someone came out of the gym sweating and dripping walking past which I was quiet alarmed by us eating our food

Another great stay the staff at this hotel are so nice