good hotel

Lovely room - spacious and very comfortable. No hot water unfortunately for the shower. Good location for public transport into Durham (bus) and close to shopping.

Staff are all friendly and helpful, having free parking, not far from the city centre, was incredibly helpful

The staff were delightful, and thecrooms extremely spacious and comfortable. Recommended for a decently priced stay a few minutes' car away from Durham.

Really noisy room- Chinese water torture dripping sound and everything creaked. Apart from that generally clean and ok for a single overnight. There are extra charges for the gym/pool.

all good

You cant use the spa facilities as a guest of the hotel!

Nice hotel. Clean room and a comfy bed with a spar just opposite. Rooms recently refurbed

This hotel is on par with a travel lodge.

Room tired & advertised as having a pool which, was significant additional cost in the small print

Lovely as always thank you. I love staying here.

Overall experience ok, staff friendly but only one staff at the morning breakfast and have to wait for 20 mins just to order. Room was basic for Bannatyne standard. The standard double bed was very uncomfortable as it was combination of 2 beds joined together leaving the gap in the middle. Shower was flooded and toilet flush buttons not working properly. A bit dissappointed.

Good stay

Room clean and comfortable. Staff very friendly and helpful.

Budget hotel, clean enough and the staff were really nice people. Very helpful. About a £10 Uber ride from the train station.

Staff are fantastic The room was new, clean etc but poorly designed. No reading lamp. The lighting in the bedroom is awful. Whoever designed the room needs to go back to school! I couldn’t make the room cosy. It was all or nothing for lighting. I couldn’t read my book in bed.

Deluxe room it was not Small and tired

Nice, clean hotel

Thanks for the special room. It was lovely.

really clean room and helpful staff