I was upset that I got a handi capped room and the only. I didn't order it so i was questioning when i checked in and the guy at the desk just said, sorry, I don't assign the rooms. It's like he really gave a damn! My first negative experience here and I don't want to make a stink out of it so i just kept the room. I suppose because i booked it on Expedia they really didn't care about me. I don't usually use 3rd parties but I've been sick and I just wanted to get it booked and sometime it's a hassle to get the same price, etc. I wish you didn't have to use the 3rd parties booker's ~ they really don't help you look better.