Room furniture is very worn and damaged, carpet stains and not very well upkept, we also stayed here in June and had the same experience, we were hoping it was an off experience and this time would be different, house keeping did not come once in our 4 night stay, had to ask for towels 2x. hotel is overrun by “guests” who book 1 room and then bring 5-10 outside guests to the waterpark and unapologetically flush out paying guests. Was told by staff that the pool had no heat because it was a fire hazard to have a heat source in a pool area because of the pumps, our 2 children were chattering from the extreme cold in the pool area. Unfortunately we will not be coming back to stay here on our trips to the KC metro area.