낯선 도시에서의 첫날입니다. 오래 전에 이메일로 부탁했던 공항 셔틀 서비스를 다시 컨펌하지 못했는데도 약속대로 지켜주었네요. 약속 시간보다 조금 늦게 도착하긴 했지만 점잖은 호텔 직원분이 제 이름이 프린트된 종이를 들고 나타나셔서 정말 반갑고 안심이 되었어요. 호텔 유니폼에 명찰을 달고 계셨고 호텔 로고가 찍힌 봉고차여서 걱정없이 탔습니다. 오는 길에 운없게도 타이어가 펑크나서 아저씨가 땀 뻘뻘 흘리며 도로 한 복판에서 타이어를 바꿔 끼셨어요. 그래도 끝까지 양해를 구하고 과정을 설명하시며 일 처리를 하셨어요. 그래서 저희도 침착하게 기다릴 수 있었습니다. 호텔은 넓고 깨끗하고 좋아요. 예전엔 가족 단위로 두 방을 터서 손님을 받았던 흔적이 보입니다. 지금은 가족이 이곳으로 여행을 오는 상황은 아니죠. 주변은 그래도 돌아다니기에 안전하다고는 하지만, 어떤 곳은 상점들이 다 빠져나가 휑하니 비어 있고 어떤 곳은 쇼핑거리나 식당거리 같은 느낌도 있고, 블록마다 느낌이 아주 많이 다릅니다. 이 호텔의 최고의 장점은 직원들이 친절하고 최선을 다 해 도와주려 한다는 겁니다. 다음에 갈 나라의 호텔과 연락을 해야 했는데 프론트 아가씨가 몇번이고 전화를 대신 해주며 같이 문제 해결을 해주려고 애써주었어요. 숙박료가 결코 저렴하지는 않지만, 가격 만큼의 서비스와 좋은 룸을 제공받았다고 생각합니다. 욕조가 있는 샤워기 수압 정말 완벽해요. 모처럼 좍좍 터지는 물줄기 받으며 바닥에 물도 튀지 않게 시원하게 샤워했습니다. 조식도 아주 훌륭합니다.

I love this place.

Our room was comfortable and most of the staff were very nice. The person who checked us in was fairly rude and refused to help. We had booked a shuttle after hours and she just kept repeating the normal times of the shuttle to us until our friend who speaks Spanish as a first language intervened and repeated that we had already made the arrangement. We then asked her where to send a post card and she said it wasn’t possible from anywhere. If she did not understand our Spanish, she did not ask any questions. She was completely helpful to our friend from another Spanish-Speaking country. No one else in Guatemala had trouble understanding our Spanish or they just asked for clarification.

Muy bonita experiencia donde el personas de comporto a la altura

The breakfast was amazing and the staff were very helpful but the hotel needs some renovation.

Excellent stay from start to finish. The hotel is located in a great area, very clean, and well maintained. The staff was incredibly friendly and welcoming throughout my stay, and the breakfast was superb with plenty of great options. Everyone made the experience enjoyable and comfortable. I will definitely be staying here again and highly recommend this hotel.

Please advise hotel to add specific days and times for shuttle transportation. Weekends are not included for free shuttle transportation. The front desk was able to provide but they say usually they don’t on weekends

Conveniente al mall, al que caminamos en el dia y tomamos Uber de regreso en la noche. El area es relativamente quieta y segura. El desayuno es ok. No es tipo buffet y el menú es algo limitado. Un problema que ocasionó reservaciones extra fue resuelto por un atento empleado en el front desk.

Very clean

Nearly all the staff we came into contact with were really excellent and, particularly, the gentleman at the front desk upon our check in. Room very clean and well cared for. Breakfast was decent.

I stayed here last year, and chose to stay again. The room was a little dated, some nicks and dents especially in the bathroom, but the bed was large and comfortable, the a/c worked perfectly, and the hot water was reliable. Breakfast was wonderful, with a choice of several entrees, all with fruit, bread, juice, coffee, plantains, and refried beans. There were also some pastries available if you're still hungry! Location is great, many restaurants nearby, and the large Oakland Plaza Mall is less than a mile away. I felt very safe walking around the area.

Very good and complete breakfast provided. Good location to many good restaurants and shopping. Rooms are clean.

The breakfast and the service is excellent. Our room was very clean and comfortable. We liked having a kitchenette. The staff is super friendly and helpful. Highly recommended.

No llevo mascotas

Super hôtel ! Quartier sécuritaire de Guatemala city, personnel adorable, gentil et attentionné, chambre immense et très confortable ! J’ai pu avoir la navette pour l’aéroport sans problème. Seul petit point noir : le wifi, pas très bon. Autrement, bravo, super hôtel et super service !

Habitacion espaciosa, desayuno bueno , muy buena localización

Very good place, I will stay again

Clean, convenient to shopping and eating.

El personal fue muy atento y amable, el traslado de cortesía del aeropuerto al hotel excelente. Las instalaciones y la limpieza de la habitación estuvo excelente. El desayuno delicioso, es mucho mas de lo que eaperabamos, buena ubicación y excelente precio. Definitivamente nos volveríamos a hospedar en este hotel. Recomendado.

Very good