Stayed here on Christmas day. The room is fine, the food was okay and security personnels are very warm and friendly. Check-in and check-out process was fast. However, the room is not sound proof. The guest next to our room is partying non-stop until 6am. Their television is very loud and my parents aged 72 and 67 didn't had a good sleep because of this. Customer service particularly the operator s**** and very disrespectful. They avoid answering the calls even if its only 8pm. We kept on telling the operator that the chiller is not working but she insisted that it is without even asking or checking the problem (as if we don't know how a chiller works!). We requested for someone to take a look into it or replace it but they insist that it is working even it wasn’t! Our drinks are all warm while we celebrate Christmas, left over food got spoiled. We asked for ice as the chiller is not working but our request was just accommodated after 11 reminders / calls / non-stop begging. This is the worst place to celebrate your holidays or special day, you’ll just end up getting stressed and upset with their service. I regret booking another suites for the upcoming new year celeb here. I already expecting for the worst.