This is one of best hotels I`ve ever been. Staff was kind and hotel itself exceeded my expectation. Everything was good except bathroom clean-up. I stayed there 3 nights. When I checked in, it was good but during the stay, I thought, they didn`t clean up batheroom. Just a few touch. Anyhow I recommend this one whoever consider visiting Puerto Natales and staying a high quality hotel.

Hotel maravilhoso! Único! Arquitetura maravilhosamente preservada e histórica. Staff adorável. Excursões fantásticas. Fiz dois trekkings de 13 e 10 km com os super guias Fernando e Jonathan, fora uma hike morro acima e o barco. Comida espetacular! Foi minha segunda vez e agora quero voltar todo ano. Meu hotel favorito no mundo!

Todo excelente

Everything 5 stars

Lovely hotel integrated within buildings previously a large industrial site, creating an interesting juxtaposition between industrial past and current first class hotel. Our room was large with an amazing view of the fiord. Service was excellent. Restaurant and bar provided great choices of high quality food and drink. So glad we had the chance to stay here.

This was our second stay in a week. The staff made us so welcome again. Love this hotel!

Fantastic hotel with wonderful staff. The history of the building has been beautifully preserved. The view from the rooms is amazing. We loved c our stay!

It was a very disappointing experience - it’s not worth the price at all. We did not get any of the excursions we wanted because it was booked out or weather. They also don’t allow you to book ahead of your stay, so you’re at their mercy. We ended up doing our own excursions with outside companies who had plenty of availability or by renting a car. The staff also miss critical requests like to go breakfast (which is offered), would bring out wrong dishes to dinner, didn’t offer us a ride from the airport despite having 5-10 hotel cars parked outside and the ride is 5 minutes etc etc. It’s just not a 5 star experience that we were hoping for on our honeymoon.

Sencillamente es[ectacular! Todo!!

Wow

L’architecture de l’hôtel est magnifique, la vue de la chambre sublime. Point négatif: Aucun cocktail de bienvenue, aucune explication sur vélo de courtoisie. L’emphase est sur l’omniprésence du personnel pour certains sévices qui n’est malheureusement pas adapté pour une clientèle un peu plus conviviale. Ça créer un malaise la plupart du temps. Pour la beauté du lieu, 5/5

Very clean rooms with wonderful views. The excursions made our experience very special. Gonzalo and Franco were excellent guides. A few hotel staff members stood out to us. We will always remember them, it was Fernando at the bar, Camilla, Javiera and Max. We always enjoyed seeing them during our stay.

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As mentioned in previous reviews, the service at this hotel does not match its price. While the location and design are both top-class, the poor service completely ruins these advantages, along with guests’ vacation experience. The hotel’s operations team is unprofessional and fails to meet even basic service standards, let alone make guests feel comfortable or welcomed. A significant portion of the staff come across as cold and unhelpful, leaving guests confused and frustrated—especially at the front desk and in the restaurant, where the indifferent attitude is particularly puzzling. This unpleasant experience led me to cancel Singgular Santiago, and I will not be returning in the future.

Great views, spa was good, the lamb chops in restraunt were the best ever.

Beautiful Hotel in a great location ! Hotel has a very unique design and absolutely love it! Very nice and friendly staff. Restaurant and bar really good with an amazing water view. The rooms were super clean with water view as well. The housekeeping staff were amazing making us feels at home .. I highly recommend this BEAUTIFUL hotel

We stayed for 4 nights at The Singular Patagonia. The owners and architects went all the way to transform this former meat processing plant into a luxury hotel. The presence of the old equipment is magnificent, and the views are spectacular. Running a hotel operation at such a remote location is very challenging. Creating an experienced service team is almost impossible, especially having the hotel closed 4 months per year. Although the staff is very friendly and helpful we experienced service issues every day. From an overheated bathroom to no water and from very slow check-in and F&B service to incorrect F&B items. To mitigate this service risk, it would require stronger guest service-oriented management and more automation (such as tablets for waiters). For this reason, we decided to skip The Singular in Santiago but would recommend to try-out the one in Patagonia, taking the above into consideration.

The room was incredible, the staff was so kind and supportive, and all of the excursions were great. We took bikes into town one day, went horseback riding another, and I spent a few hours at the relaxing spa! The experience was magical.

Everything about this hotel is beautiful and exceptional, the service is impeccable , customer service at its best. This is one of the best hotel stays I’ve been , I have to mention their restaurant WOW, WOW!!! Extraordinary.

Amazing Hotel👏👏👏👏