No air conditioning. Horribly hot room and had to move. They did offer refund

Ok

Hotel was nice. Check in was quick and easy with helpful staff. Restaurant was ok- quite an expensive menu (2 pasta meals and 2 drinks were £50) but it was ok Rooms were comfortable with everything needed for an overnight stay. I would recommend and would happily stay again

Always comfortable here, breakfast really nice, staff very accommodating and room and other amenities clean. I will be back.

An ok hotel. That's it really.

Incredible value for money

All was good with the hotel with the exception of the temperature control in the room. It was a warm week but the temperature control in the room seemed only capable to heat the room making it feel like a sauna and not conducive for a good nights sleep. Staff tried to help but there was nothing they could do. My advice is that if the weather is warm then ask for a room to the rear of the hotel, I think the rooms are smaller but they don't have the large windows which cause the room to overheat.

Air conditioning didnt work. Rang reception for a fab and they brought it up about an hour later. Apart from that the j

Stayed at the Mercure as abase to watch the darts at Utilita arena. Close by, amenities good, food good choice and plentiful Room was comfortable, spacious bathroom.

Easy to find, good parking, very clean hotel with nice bar and restaurant area and rooms are spacious - all good Breakfast is excellent and cheaper if paid in advance or on check-in

Consistently good hotel- clean, polite helpful staff, well equipped spacious rooms.

Clean hotel with great location for EIS. The only issue is the room air conditioning which was ineffective.

All good with the stay, breakfast could be a bit better.

Fast check in. Good selection of hot and cold breakfast. Staff very friendly.

Clean room and helpful staff

Hotel was well located and had ample parking. Staff were friendly and helpful. Unfortunately the room left a lot to be desired. The mattress and pillows were old and lacked support. The room temperature controls didn’t seem to work too well so the room was too hot. The window in the room was noisy in windy conditions.

when we arrived i asked the receptionist if we would be able to have an extended check out as i called in advance to ask and was told i would be able to check out at 1 the next day but just to reinforce this when i arrived. The receptionist wasn't very welcoming and dismissed us with the excuse of there not being enough cleaning staff and being busy. We got to our room and the tv did not work only showed "tv cannot connect to pc". we called downstairs to reception someone came to look and told us it would work "later" and was seeing if there were any other rooms available. we waiting for around 20 minutes with no update. we rang back to reception and was told the same thing. the same member of staff came to our room with breakfast tokens for the trouble of the tv. later on in the evening approximately around 9pm we called to see if there were any possible room service to which it was closed by that time. however, none of this was explained to us upon arrival. the next morning the breakfast was horrible. the scrambled eggs were rubbery, the toast was burnt, the bacon did not taste like bacon and the beans were watery.

Excellent Friendly staff

Hotel was clean and large room. However, the male staff on reception were very miserable and no eye contact when checking in. One was also reading a fiction book at one point. The room was cold and no way of turning the temperature up or down as the control on the wall was turned off, with no way of turning on. Slept in trousers and jumper, which did expect to have to do.

Had a fantastic stay at this Hotel