État, fuite dans la salle de bain au dessus des toilettes, ascenseur obsolète

Very nice hotel centrally located near the Plaza Pilar, Plaza España and the old town. Transportation is readily available to take you anywhere in the cith from the Plaza de España. The staff was very friendly and helpful. My oly negative is that the rooms might benefit from a refresh of the carpet and beds.

Everything about this property was great, except the wifi was horrible. Small inconvenience, but when you have to sit on the toilet to get a signal cause it’s the only place in the room, that can get quite bothersome.

Todo perfecto

…

Excelente ubicación

El hotel con clase, limpio, el desayuno de me hace un poco caro, las instalaciones adecuadas aunque a la piscina de arriba necesita mantenimiento, 100% recomendable

The room was clean and well maintained. The AC was good. The temperature of the AC was digital and at night it bothered me when sleeping. I got a piece of scotch tape and covered it and the issue was solved.

Good location

We had a number of problems, initially allocated a 'left over room' which had damaged blinds and no screening from sun. Then moved to another room where TV was not working and wifi kept dropping making it unusable. Eventually moved to a third room which was ok. Housekeeping items were not regularly replenished, although cleaning was good. Staff were friendly, but could not help. One gentleman on nightshift was amazingly good, he was enthusiastic about hospitality and tourism and actually cared to greet guests and offer tourist info, map etc.This place would have been ok for a night or two at the most, the room switching ruined our 5 night stay. Pool downstairs was closed off, lift was broken for half of our stay. Rooftop pool and its view are both overrated in the advert. The lobby area is great. Breakfast was ok. In general, great location, but you could do much better elsewhere.

Friendly staff!

Todo ok

Lovely hotel in a great location. Reception staff were great (we were only there one night so didn’t have reason to contact other staff members). Room was a decent size, well equipped and comfortable. Could have done with tea and coffee facilities - I’m never going to use St*rbucks with with whom the hotel seems to have a shared entrance

We had a great stay at the hotel. Very clean staff very friendly, breakfast very diversified and excellent. Extremely well located within the area and close to tourist attractions

Ideal place to stay for exploring the historical part of Zaragosa. Close to all major sites. Many options for ding close to hotel. All restaurants we went to had gluten free options.

Very good hotel with superior service and really good breakfast.

Gut, schnell , sauber

Excelente ubicación en centro histórico

Great area and hotel but a bit worse for the wear. Furnishings are a little worn.

The staff were very polite and sympathetic to my concerns, but overall it was difficult to justify spending 500$ for a second room when there were booking issues and when many of the utilities were nonfunctioning. Expedia indicated a bedroom could fit 3 so I booked this, but was told upon arrival that it meant 2 adults and a small child on a small sofa and I therefore had to book a second bedroom at full cost. The bedrooms weren't ready until 1-1.5 hours past check-in time (we arrived 1 hour before check-in to drop off bags), indoor pool was unexpectedly closed, one elevator (out of two for the whole building) was nonfunctioning due to a pool leak, the second bedroom was warm and smelled of mildew, all door hinges were unoiled and loud, water didn't drain well in showers, and the complementary breakfast that was provided as a result of sharing my concerns was unclean and minimal for what is regarded as a high-quality hotel. The staff, again, are very sweet and tried to fix the fixable issues as they came up, but I would not stay here again unless they reached out to discuss reconciliation.