Room was very clean, comfy bed. Staff were friendly. The access to the spa facilities was great, the swimming pool was a decent length and good temperature. We enjoyed both our dinner and breakfast in the onsite restaurant.

The spa was non existence very disapointed. Absolutely nothing in the spa worked. I feel we should have been told and given the opportunity to go elsewhere as the spa was the reason we booked this 3 night stay.

Spotless room, excellent staff

Staff and and amenenities we’re excellent

No hot tub, steam room, sauna and no hot water in the spa. We weren't notified about this. Exoensive for what it is.

Nice staff …. Place was a bit tired looking & seats at breakfast badly stained very offputting

Thank you for the hospitality. Staff is very friendly and the service is good. Will definitely be back again.

Clean room easy checkin and breakfast service with good access to swimming pool and gym

Clean, quiet. Decent breakfast.

The first night was lovely and put us in the mind set that we were going to have a brilliant stay. Al most of the staff were really good there was one or two that didn't have amazing costmer service and found it but a little bit of a downer on are stay. A smile and a helping hand means a lot and just how something is said can make so much of a difference. And its not fair on all the other staff that are doing an amazing job to be put down by one or tow bad eggs. The place is very pretty and an a good place to go.

Helpful staff, comfortable room and good breakfast; ample car parking.

I booked a weekend for my parents anniversary and they really enjoyed the staff was really friendly and the place really nice

Yes

Nice and clean room, friendly staff, clean areas, good food at the restaurant. I recomand it 👌 and definitely will be back Thanks

Have been many times and has always been great

The room was clean, the pool area was lovely. But of advice, if you are fussy with pillows, take your own! Theirs were as flat as pancakes! We booked a canal view but didnt get one. The hotel wouldnt do anything the next morning as we hadnt said anything the previous night. I explained it was dark! My issue was, we booked and paid extra for a canal view and they knew we hadnt had one..so surely they should see that as their mistake. The pool area was really nice and relaxing, cant fault it. The communal toilets could have done with a good clean! All in all a nice stay

We have stayed 3 times before. We stayed again because we were so impressed with the dtaff and the service

Food was good, varied menu. Afternoon and evening menu was goid. Breakfast had plenty of variations and was self-service. ( Even people in PJ's getting food) Tables not cleaned properly,they felt sticky. Furniture was in a poor state, dirty chairs, however there did seem to be some newish ones, but we were unfortunately given a table with dirty chairs. The bedroom was below average, bed base was sticking out on the one side and not clipped together, marks on the wall, I'm not sure if they are being decorated but the paint work was patchy with blue showing through the lighter top coat. Dusty lamp shades .. unfortunately the housekeeping or the accommodation was not up to a 4* rating. Very disappointed.

Lovely, relaxing break. Good spa facilities, and great food.

Clean room, lovely staff, spa was very busy but peak time, evening meal in Waterside restaurant was lovely and service excellent. Only reason I marked down on the stars was we couldn’t get 4g or WiFi and the water was off at the spa for 90 mins so couldn’t shower there. I had a treatment whilst I stayed excellent and would definitely book that again.