Staff very professional and attentive

EV charging not working Power cuts meant no WiFi, gym in darkness and pool/spa out of action

No complaints and would stay again, no use if you need a taxi to town or back to hoel as there aint enough

We stayed in a twin room .beds comfortable but room very narrow. No mirror to do hair.toilet roll holder broken. Friendly staff in restaurant, lovely food. Not much disabled parking which made things difficult. Lovely treatments in spa.

Not the nicest view from our window, we overlooked the air conditioning units and the bins, advertised as courtyard view on hotels.com! The hotel however was lovely, room immaculately clean and very comfortable. The restaurant was nice and the food excellent. The spa was amazing, best massage I’ve ever had. I would definitely stay again but would probably book the room directly with the hotel next time.

We had a very enjoyable stay. Our room was a refurbished room so was good. Some of the area of the hotel hotel do need refurbishment but we stayed here 3 years ago and they have made a lot of improvements regarding refurbishment since then. Our room was clean, the staff were very nice. Breakfast was very good with everything we wanted and the staff were constantly refreshing the hot food.

Everything was brilliant

Steam not working. Spa facilities felt old and needed a updating. The jacuzzi was lukewarm.

Room is clean Staff are helpful Breakfast very good typical of most hotels. Pool and sauna would recommend. Only slight downside is lack of phone signal and WiFi not the best but usable

Staff were really nice and the hotel itself was good, nice rooms and the grounds were good to walk around. Food at the restaurant was okay but a bit expensive and not the best veggie options. The hotel is in the middle of nowhere however, so hard to get public transport and taxis were quite pricey!

Really enjoyable experience, lovely setting and really helpful staff. The only issue was with the air conditioning not working during this heatwave. Would be good to be fixed to avoid this. Great experience however and really good facilities

Great stay

We had a room overlooking the canal, so had great views. We didn’t use spa but the main hotel and restaurant was very good and we enjoyed our one night stay. Staff at reception and in the restaurant were very friendly and helpful. Breakfast was excellent. We didn’t use spa walks along the canal in both directions which were great. Would recommend

Breakfast good spa terrible

The amenities were excellent and everyone was great.

We used the spa which was lovely, everywhere was clean and tidy could have done with a refresh on the bed head board , staff very good, breakfast a bit disappointing as it was in pots to keep warm , which sort of steamed everything

I had completed the online check-in process the previous evening, and my booking had been confirmed. This stay was not a routine reservation; it was carefully planned to celebrate my husband’s birthday, for which he had travelled from London. Being informed of the cancellation less than one hour before our arrival is completely unacceptable and has caused significant disruption. The manner in which this situation has been handled strikes me as highly unprofessional. A cancellation at such short notice, despite prior confirmation and completed check-in, suggests a serious failure in your booking management. It is difficult not to conclude that the hotel may have overbooked and attempted to justify this with an inadequate explanation.

What an absolutely wonderful find. We usually travel Glasgow to Pembrokeshire in a oner, 8.5+ hrs but getting too old now so the lions quay was a fantastic find. Lovely, tranquil canal walks, fab spa facilities and a comfortable pub and restaurant with exceptionally patient and polite staff. Certainly stay again.

Great

Welcoming at reception and told about where things were very helpful and understanding Ron was clean and bright with out look onto canal my only niggle was WiFi in room not the best but great at reception and could not tv to work radio through tv ok but wanted to watch a bit of telly overall great place to stop food food and lot of welcoming staff