When I entered the room, there was a very unpleasant smell, like a dead rat. I requested several times that the staff change my room, but they refused and said they were unable to do so. As a result, I could not sleep properly that night and had a sleepless, uncomfortable experience. The next morning, I contacted Expedia, and only after Expedia intervened did the hotel agree to change my room. This was extremely disappointing because the hotel ignored the customer’s direct request but responded only when pressure came from Expedia. Overall, it was a very awful experience and one of the worst hotel stays I have ever had. But I am very happy about the Expedia help line.

Great staff and nice rooms

Stayed purely to catch an early train the next morning, but the hotel was fine for that. It's dated but clean, and the staff were great. Bar good enough for a quiet drink. Definitely get what you pay for, overall.

Good free car park with plenty of space. Decent size single room, bed comfortable. Hotel is a bit shabby and needs updating. General lack of maintenance, in my bathroom the toilet roll holder was broken. Breakfast just about OK, cooked food very greasy and looked as if it had been there some time.

Was ideal for my trip

Good location and had a good nights sleep, however their food quality is very poor. I ate 3x breakfasts and 2x evening meals and each meal the quality was poor..your chef/ cook needs to be retrained on quality of taste and freshness of the products… everything tastes as if it’s been cooked previously then microwaved when needed, £12 cheese burger, that tasted like rubber, in a FF bun that was as tough as the burger.. breakfast was £9 precooked and overcooked.Staff try a meal yourselves and hopefully you will understand. Freshness and quality of the food would put me off staying again. Trust me giving the customer a hearty meal at start or at the end of the day will bring you more custom.

I have no complain rely good place nice staff thanku

Very poor

Room near, staff was helpful

Everything ok accept got a call from staff whilst on way home to say i may have to pay for an extra night. Im on medical oxygen and they said they couldnt let room until it qas collected. I asked for call back from hotel manager. Never heard from them to date. They didnt make charge to my knowledge. Lack of clarity. I tjink tjey should of moved rhe oxygen equiptment likenevery other hotel i stay in without comment. Spoiled a really nice stay to be fair.

Outdated but perfectly acceptable

If you are looking for value for money in walking distance of the city centre, you cant go wrong. Clean and comfortable and delightful staff. Made to feel very welcome

Clean room, helpful staff

Room was neglected yes tho adequate not clean by any standards , also had MOLD around the bath bed was ok tho left with a Bad Back ache ,Breakfast was adequate cheap cuts of bacon frozen hash browns and even at 7 am the food was Luke warm with no eggs and coffee NO DECAF Terrible WIFI. Needs a total refresh Every night of the 4 nights there was LOUD NOISE MUSIC from the other PISSED UP DRUNK REVELLERS

Police incident in the night and no real explanation the next day

Good parking, large room, bathroom good. Convenient to walk into town centre and excellent if going to watch the football at Peterborough.

The room was ok, a little tired perhaps. There was no shower gel in the shower which I didn't find out until I was already naked and wet. - this was replaced when I told them but that didn't help the first shower. The carpet had not been vacuumed or not done properly as there were what looked like peanuts by one side of the bed. The evening meal first night we were only offered a burger and chips - it was basic but it was ok. The breakfast was very poor, the food had been kept warm too long so the sausages, bacon, hash browns and black pudding were quite hard, the baked beans were dried up and stuck to the edge of the container and serving spoon, the scrambled egg was also quite dry. We ate out the second night and when we returned to the hotel we were told there was no chef so no food that evening. Good job we had eaten out already. 2nd day breakfast we came down earlier thinking it may not be so dried up - we were wrong, if anything it was worse, the black pudding was so hard you could not get a fork into it. The coffee was cold on both days, it seemed the percolator hot plate did not work. All things pointed out to staff and on day one a fresh brew of coffee was put on and was hot, I didn't bother on day 2. Drink prices at the bar to me were good, we come from the south east. Staff we engaged with were always pleasant and as helpful as they could be. Proximity to city centre was good, a short walk away and the price was reasonable, both of which were why we stayed here.

The staff and the hotel was clean and tidy but the mattress was horrid I could feel the springs and the room next door had the TV on full blast until gone 1.30 in the morning

Ran out of a beer, didn’t have breakfast

All good.