입구,체크인 모두 훌륭, 아침식사 서비스,서버 불친절

good

호텔 청결도 부분을 5점에서 4점으로 평가한것은 여타 다른 숙박업소에 묶었던 경험에 비해서는 깨끗했으나 가격에 비하면 더 청결했어야 한다고 생각하여 평가. 디럭스듀플렉스에 묶었던 경험을 토대로 간단하게 요약한다면 컨시어지, 일용품, 소품, 인테리어 마감제 등 빼놓을 것 없이 만족스러웠으며 위치 또한 고흐박물관, 국립미술관 등 암스테르담 관광 요지와 매우 가까운곳에 입지하고 있어 전체적으로 매우 만족스러웠습니다.

최고의 서비스와 공간디자인!

Adorei

We stayed in a Deluxe Room the Mandarin Oriental Conservatorium for 5 nights, and we were disappointed. They put us on a floor that was undergoing renovations (our hallway was covered in painting tape and had unfinished light fixtures), and our room had non-functional ventilation and sparse seemingly unfinished decoration. Our room also had no view (despite advertising a city view) and the bathroom was smaller than advertised. We raised all of this after one night, and mid-way through our stay they upgraded us to a better room on a completed floor with little argument (which was appreciated, but it seemed to acknowledge that the original room was not acceptable). Some of the service was poor, we ordered in-room dining one night and after our food was delivered, the staff accidentally tried to deliver us the same bottle of champage that we didn't order, twice. We called down to ensure that the champagne we didn't order wouldn't be on our bill -- but sure enough there were unexplained "minibar" charges on our bill from the same night. Again we raised this and these charges, as well as the original in-room dining charge, were wiped from the bill as a make-good. The staff did their best to fix things up, but we were disappointed that this is the experience we had with a well-known luxury brand hotel like the Mandarin Oriental. We would not stay here again, and we will think twice about paying a premium for the Mandarin Oriental name going forward.

Exceptional service and hotel . Beautiful amenities and great location

Not a oriental mandarin standard

A true 5 star. Absolutely exceptional service and standards

La habitación es amplia y la cama muy cómoda, cuenta con una maquina de Nesspreso y cápsulas para usar; además, como bienvenida te dan 4 Stroopwafel Gourmet. El personal es muy atento y en todo el hotel se siente lujo. El único detalle que encontré es que como mi habitación estaba arriba de la cocina del restaurante, la habitación tenía un olor a aceite o comida frita.

In the heart of Amsterdam, where canals softly gleam, We found more than a stay—we stepped into a dream. At the Mandarin Oriental, grace lives in each art, But its truest reflection is the soul of its heart. At the front desk, with warmth that no ledger could hold, You welcomed us not as guests, but as stories of gold. With smiles that remembered, with kindness so rare, You turned simple moments to treasures of care. To the doormen and security, steadfast and true, Guardians of comfort in all that you do— With a nod, with a gesture, with dignity shown, You made every entrance feel like coming home. To the kitchen, the chefs, where passion takes flame, Each dish was a poem, no two quite the same. You nourished our bodies, delighted the soul, With mastery, precision, and a craftsman’s control. Room service and rooms division, seamless and kind, Anticipating each need as if reading the mind. In each folded linen, each detail so fine, You whispered of care in a language divine. And to the concierge, with wisdom so wide, Guiding each step with elegance and pride— You opened this city like pages well read, With insight and beauty in all that you said. Together, a symphony—each role, each part, Performed with devotion, with grace, and with heart.

Impeccable stay at the junior suite. You would not want to leave the room! Luxury and legendary service at the heart of Museumplein, just steps to Van Gogh and Rijks Museum. World class shopping and plethora of wonderful coffee shops and restaurants are all around.

Camera magnifica. Ingresso curato

Great location for museums and in an historic building. Not to mandarin standard however - older property that’s been acquired from an other hotel operator and the renovation is ongoing. Had no heating in my first room. Lighting flickered in bathroom. Speakers in bathroom weren’t working. Housekeeping failed to attend turn down on first night. Hit and miss hotel going through transition.

Such a special hotel. It is a luxury experience from the moment you set foot in the lobby. The building is so beautiful and it has all the special touches a mandarin oriental offers. Special mention and thanks to Richard at the concierge desk for ensuring we have the best experience.

Note that Junior Suite 332 is above the hotel restaurant. They do drumming on Friday and Saturday evenings. You can hear it. The room is very spacious but it's not exactly female friendly - push button toliets that break your nails, manly smelling soaps, heavy doors, no light in the bathroom to put on makeup. The room is very dark and all the lights are "eco" so they turn on and off every few seconds sometimes. Once I was in the bathroom and all the lights went off entirely. At night the room is so dark. Would have loved more lamps. But the bed and pillows were so comfy, room service was good, mini bar was nicely stocked. Much of the staff are so sweet and wonderful. And it's a beautiful hotel overall. We had issues with the heat in our room (it got to 80 + degrees) and it took a good 36+ hours to get that fixed (which I just thought was way too long and we had to ask 3 times about fixing it).

Esperava mais na quantidade de vezes, arrumação no quarto. Mês passado fiquei hospedado no hotel Península. A equipe de serviços iam 3 vezes ao dia para arrumarem. O café da manhã também não foi o que esperava.

Very very good staff. They gave us complimentary upgrade to penthouse. Amazing service. Christina at front desk was very very courteous and helpful. All staff is amazing even at the entrance .

Espacio y servicio

Staff was lovely