Cold breakfast

I was a guest at The Mole checking out on Monday, 2 February. When I returned home I realised that I had misplaced my stainless steel Rolex. I spoke that evening to Steve Parfitt on reception who immediately checked the pool locker and kindly called me back to inform me that he had found it. Steve offered to meet me at the railway station some 15 miles away and I took the train down, and he was able to return my watch to me in person. This watch holds particular sentimental value, as my two brothers and I all own the same model. I am therefore extremely grateful for Steve’s honesty, efficiency, and kindness. I would like to commend The Mole Resort for employing such a trustworthy and dedicated member of staff. Steve Parfitt is truly a credit their organisation, and they and the guests are very fortunate to have someone of his calibre on their team. This reflects very well on the Mole resort. I would just like to add the the pool and sauna facilities of "The Mole" are outstanding - as are their honest efficient staff.

Room very clean and comfy bed

Room was great the view was lovely

Bathroom was mouldy including it’s curtains.

The room wasn’t particularly clean. Shower was a dribble terrible pressure could barely have a shower. The bathroom had no privacy glass or functional blind.

Stayed with friend with disability. The Manor House is totally unsuitable for anyone with mobility issues. No lift and many steps and stairs to negotiate. Bar area does not have enough comfortable seating, so not an area to stay and relax. The restaurant is only accessed by stairs or steps down, and the toilets are on another level.

Bathroom was very run down, not at all luxury

Not very clearly signed when you arrive on how to check in, and no lighting, so hard to navigate if you arrive at night time… Make sure to go to the hub first!

Had a junior suite in the manor house, very spacious & bay windows. Easy parking. Bed base just slats, bit hard. Bathroom bit tired, floor wonky, no night light had to put big bright light on if went to loo in the night.

The stay was incredibly relaxing and the room amazing. Sadly our safe remained broken the entire time. Shelby and Brendan were superb teachers for archery and axe throwing- we had so much fun! Highly recommend a visit

Fantastic restaurant

We had excellent customer service from reception upon arrival after a muddle up with our booking by Expedia. They sorted everything out for us on our behalf. In the restaurant, Ollie was very helpful, even though it was only his 5th day! He had a very pleasant manner and gave no indication that it was only his first week.

Fantastic room, very clean, great bathroom, all very nice and quite new, only issue was extractor in bathroom didn't work. Ate in restaurant at night, brilliant food, not cheap but well worth the money. Breakfast was also really good. Will be back if in the area.

Amazing place with lots to do. Pool was disappointing as it was quite cold and the changing rooms were in a terrible state and unclean. Food was fantastic, service was slow but the waiter/waitress were so very friendly. Room was lovely and clean

The property and grounds are amazing, largely unchanged over 20 years and it is still a nice place for a short break, pretty relaxing in a beautiful setting. Decent value in terms of price overall but - a big BUT too - if you expect great overall quality and luxury, it has changed a lot in terms of cleanliness standards and service compared to previous years. Friendly service but lacking in terms of quality, speed and consistency across various service areas like Hub, Breakfast, Bar and Restaurant. The pool area and rooms are tired and need refreshing. Restaurant food was nice, breakfast less so, and chaotic. The range of easy access activities for adults and kids is decent but again, seems to lack a bit of quality. Would return, but with different expectations, and would recommend too, but reservedly so.

We would like some money back, there was mould in the shower, shower broken and leaking all night keeping us awake, bed was two twin beds put together causing a separation in the bed and my partner falling through and hurting his head. I wish for a full refund I am so saddened by this.

Had an awful, overpriced stay at the Mole but the main fault was with hotels.com as we booked deliberately to go into the Manor House but on arrival got shoved out into a room above self catering cottages. Carpark and restaurant nowhere near. Didn’t get to enjoy any activities as all fully booked by the time we arrived and felt quite awkward and isolated. Unfortunately one of us has a serious bladder issue and seeing your loved one walk 20 minutes back to a room wetting themselves is not romantic. Room itself looked tired, damp in the corners which smelt and wallpaper lifting everywhere. Dirty carpets and bathroom was mouldy all round the bath. Normally wouldn’t care but after spending nearly £500 for three nights - I’m not impressed. Only positive would be the staff, all amazing and a real asset to the venue. Fit, active people, you will love it here. Others, you won’t at all, families you will need a lot of money to keep kids entertained!!!

No spa availability (peak time but surely could get more staff in) Room not serviced despite leaving sign up No shampoo etc in pool showers, pool showers in general a bit poor Limited opening hours of pool A few more signs to find way around would be good Room v nice Restaurant v good Flies in pool shower ants in sauna

Beautiful place with lovely restaurant staff. However, communication with the resort was very poor—I emailed them multiple times and never received a response. Additionally, their method of charging my bank card was incredibly bizarre, resulting in a double charge and unnecessary complications.