Sarah
아이와 함께
8.0
/10
13주 전에 리뷰함
Expedia Group verified review
I think I would be somewhere between okay and good.
First experience was not good. After booking I received an email to ask if I wanted to select a specific room. I thought that would be nice then I can choose and have a good view etc. it was going to cost me on arrival 80 euros which was fine. I did this about 2 months prior to arrival and all booked according to them. Then 3 days before arrival I got an email to say they unfortunately can’t give me the room I selected and had booked me a different one for an additional 100 euros if I didn’t reply they would assume all good. I was already away and missed this email but reached out to say why were they charging me extra for the room I hadn’t selected??! Seemed very underhand behaviour - I had already paid for the room and the extra was only if I got to select the room I want so I said I would leave it to pot luck on the rooms and not to charge me. They replied to say they were going to give me the new room for free but not a good start when they shouldn’t have charged extra in the first place. Avoid pre booking is my advice!
Food was ok but often bland and under seasoned. Some weird offerings and desserts all tasted the same. Customer experience team very helpful though and nice pool and close to the beach.
Not sure about Cala millor don’t think we’d return.
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