This was the worst hotel experience I have ever had. The room was located right next to a public walkway, and constant noise from people passing by and car alarms made it extremely difficult to sleep. The facilities were old and poorly maintained. On top of that, the hotel demanded payment for cookies that we neither ate nor even saw. This clearly indicates poor housekeeping, yet the responsibility was unfairly placed on us as guests. What made the situation even worse was that I was forced to write a statement saying that I did not eat the cookies, and three staff members stood there to sign it. It was an incredibly humiliating and degrading experience. I cannot understand how a hotel would treat a guest this way over something as trivial as cookies. Throughout the entire interaction, the staff were unfriendly and did not even attempt to be polite or courteous. I would not recommend this hotel to anyone

직원분들이 아주 친절하시고 새벽4:30분부터 조식이 가능하고 맛도 우수함. 공항가는 택시도 예약을 해주시는데 20솔로 아주 저렴함.

숙소 픽업 과정부터 체크인/아웃까지의 편리함. 맛있는 조식. 모두 맘에 들었습니다. 다음에 와도 여길 선택하겠습니다.

정말 편안하게 묵고 갑니다.

The hotel has a beautiful entrance and a charming central courtyard, and the location is excellent—it’s within walking distance of many attractions in Cusco. Unfortunately, that’s where the positives ended for me. The service throughout my stay was disappointing. Several staff members came across as unfriendly and rude, particularly in the restaurant. I also felt uncomfortable because I had the impression I was being watched or checked on frequently, which made me feel more like I was being treated with suspicion than welcomed as a guest. The room was very outdated. The furniture, fixtures, and overall condition felt old and in need of renovation. The breakfast was another letdown. Many of the hot dishes were excessively salty, making the meal difficult to enjoy. The biggest concern, however, was finding a bug that looked like a small scorpion crawling on my bed. Regardless of exactly what it was, discovering it in the room was unsettling and significantly affected my confidence in the hotel’s housekeeping. I also found it frustrating that the hotel advertises 24-hour room service, but when I called one evening because I was sick, I was told the kitchen was closed. That was especially disappointing because I was relying on that service. Overall, while the location and courtyard are lovely, the poor service, outdated rooms, disappointing food, and cleanliness concerns mean I would not choose to stay here again.

todo perfecto desayuno ,personal

Everyone was very kind and helpful! We enjoyed our stay!

Nice staff, there is unlikely any early check-in available but can store luggage. Breakfast end times vary based on the weekday versus weekend. Breakfast was so/so. Room was spacious for 3 people. Courtyard was great to hang out at. Overall, a pleasant stay!!

Relaxing with a loving, caring professional staff! Breakfast is like being catered to by your favorite chef!! EXCELLENT STAY

Loved the ambience, location and great food! Would definitely stay there again.

Great hotel with amazing central location! Staff were all super nice and helpful. Would definitely stay here again!

The room was amazing and the staff were incredibly kind despite my lack of fluent Spanish. The breakfast and dinner were fantastic

Formerly a Viscount's residence, the photogenic Costa Del Sol Cusco sits in a great location, walkably close to the center of a beautiful city. Meals in the hotel restaurant and at the breakfast buffet were fantastic. Staff were very helpful. Our room had uncomfortably overstuffed pillows that might have been designed by the Spanish Inquisition, so thick they threaten to break your neck. In fairness, my body was getting used to the thin air in Cusco and that also played a role in my restless night. The bathroom exhaust fan rattled noisily, but the air conditioner's rattle was far worse, indicating a low standard of maintenance, which was surprising for a hotel of this caliber. Local attractions: We hiked around an amazing Incan ruin called SAQSAYWAMAN, elevation 12,139 feet (3701 meters), and later, back in Cusco (elevation 11,150 feet) my wife suffered a severe bout of altitude sickness. With the dry air, maybe dehydration also factored in, but suddenly at dinner she was hammered hard when a massive headache and multiple attacks of nausea struck. I have three suggestions to help you avoid altitude sickness: 1) don't fly to Cusco directly from Lima. First visit Arequipa at around 7000 feet so your body can gradually acclimate to Andes' elevations, especially if you live near sea level as we do; 2) you can buy little bottles of oxygen at any pharmacy, and those really help when you're struggling for breath; and 3) they sell altitude sickness drugs at every pharmacy.

I can’t say enough great thing about this hotel. The location is perfect. The hotel is clean and beautiful. The staff is ever present and always kind and helpful. I would stay here again.

Nice Location, rooms are spacious . Helpful staff. In-room massage available to purchase . Breakfast was fine .

algo paso en recepcion, pedi una noche mas y me la negaron que porque estaba lleno, pero si habia ya que al final la compre por hoteles.com ademas pedimos convertiror de energia y nos lo proporcionaron, pero despues nos dios cuenta que todos los cargadores que traiamos aguantaba ese voltaje. un poco mas de asesoria al personal ayudaria mucho al turista

Very helpful staff and convenient location

Perfeito!!! Hotel com a melhor localização, atendimento, café da manhã delicioso e super completo, quarto amplo.... recomendo muito!!!

Localização ÓTIMA! Bem próxima da Plaza Mayor de Cusco. Hotel lindo! Café da manhã super completo (e começa às 04:30 da manha)! Atendimento perfeito de todos os funcionários! Quarto ótimo (peguei com cama King)... quarto amplo, limpo e banheiro ótimo. Valeu demais! Super recomendo e voltaria!!

The most friendly, helpful staff. So accommodating. Would definitely stay here again.