It was nice and comfortable

The hotel has a car park - if you have a larger car, get the code for the back gate and don't attempt the passageway :)

Friendly staff, but the room and facilities are very much in need of an update. The double bed in room 7 is terrible; nowhere near flat, and extremely rickety.

The hotel is old and shows its age. A steep staircase rises to the rooms. There are signs of poor maintenance, stained carpets and a need for redecoration.The beds were clean and comfortable and, lights, TV, WiFi and the hot drinks kettle all worked well. The room was quiet despite being on the street side. The pub stays noisy until late on Saturday night. There are nice cafes nearby for breakfast and the location is central to the town for shops and the delightful Newnt lake park

The room is very tired and quite dirty. Bathroom was disgusting, thick dust and grime on lower shelf and lower toilet system. Bin was thick with dust on top. Shower unit looked so old and grimey we didnt use. The toilet did not flush properly. The staff however were really friendly. No food available.

Large room with everything required. Staff were friendly.

Staff were very helpful and friendly room was very clean

The staff were really helpful and pleasant in both the bar and hotel. We had issues with the TV in the room but these were resolved quickly by the staff. The hotel was a bit tired and so was the room. There was a huge bathroom with a carpeted floor, which is not ideal in a bathroom. The electric shower didn't work on the morning we left & we couldn't find anyone to tell about it before we left. The bedding was clean, but the bed and pillows were a bit firm, so not so good if you prefer them softer. It wasn't overly expensive to stay here, so it was around the quality of accommodation we expected.

The room was clean tidy and comfortable

Staff were very friendly.

Absolutely lovely and very accommodating staff. Really pleased with our stay and the very welcoming staff! Definitely would recommend!

Very welcoming and helpful staff, but too noisy near main road.

All good

The access to the parking area is quite narrow, to navigate through with a wide car is challenging. The room decor is a bit dated; however the bed is very comfortable and clean. Bar - at the ground flood, but not tried.

Parking ok but not on site. No hot water in the wash basin in room. Had to hold shower head by hand. Outdated equipment. Carpets stained and not very clean. Heating didn’t come on. But comfortable beds, and young staff very friendly and helpful. Room at front so traffic noise.

Ideal work stsy

Good cofortable room Ideal for my needs

Firstly booked it in advance but when I got there I wasn't expected The lady who greeted me was very polite and professional On the website it says Free parking well unless you have a fiat uno you can't get to the parking area was told if I parked on the road outside I would probably get a ticket But I could park at the Black Dog pub half a mile down the road in there car park The whole place was shabby stains on carpets the so called lounge area was dismal THE stairs up to the room were very steep good job I didn't have any medical issues the mattress on beds had. Past there day sheets had stains on them The shower was full of rust and mould Will attach pictures The steep stairs has no lighting and as I left at 420am it was very dark

Little dated in areas but friendly staff who are very responsive to any issues. Stayed a few times for work now and always the first option for me if available

Little dated in areas but staff reactive and locals very friendly