객실 준비가 늦어져서 체크인에 시간이 오래 걸림. 주변의 미술관 오페라하우스 등을 이용하기 편리함. 버스 이용하기 좋았음.

방은 조용하지만 클럽때문에 입구에 클러온 사람들로 붐비고 조금 시끄러움

신혼여행이라 말씀드리니 친절하게 디저트와샴페인을 서비스해주셔서 감동이었습니다. 리셉션이나 객실복도 등이 우아하게 잘 되어있고 분위기있어 좋았습니다

체크인 시 1박당 45파운드를 내면 (호텔스닷컴에서 예약한 룸은 욕조도 없는 좁은 방이라면서) 욕조도 있는 큰 사이즈로 업그레이드 해주겠다고 해서 1박당 8만원씩 더 내고 오케이했는데..막상 룸에 들어와서 호텔스닷컴에 소개 된 방 상태와 비교해봤더니.똑 같은 컨디션이었음.. 같은 조건의 방을 1박당 8만원씩이나 더 받을려고 꼼수를 부리더니.컴플레인 전화도 피하고... 욕실 청소상태는 최악.... 어떻게 이런 꼼수로 추가비용을 발생할 수 있는건지.호텔스 닷컴에 강력히 항의하고 싶습니다!!

맘마미아 및 라이언 킹 뮤지컬공연 극장 바로 옆. 런던아이와 웨스트민스터사원 등과도 도보 20분 거리. 호텔 내부 식당 및 라운지 바 분위기 좋고, 양이 적은 대신에 상대적으로 저렴한 다양한 메뉴 선택 가능. 옥상 바의 경치와 분위기 훌륭. 주변 거리 안전. 전 직원 매우 친절. 강추 호텔임.

First class customer service

Great stay with very clean and spacious rooms. We were in a family trip to celebrate the end of the year. The place is surrounded by many theaters and it's located just a 15 minutes walk from London eye and other famous places. Service from the front desk, restaurants and the rest of the staff was amazing. Some of them speak Spanish which was even better for us. We used also the Concierge service a d the girls did an excellent job and gave us some options to spend the new year eve.

Høyt støynivå fra rooftop. Men slo av musikken ca 00:30 og da ble det stille. Dårlig frokost (vi valgte å gå ut for frokost, selvom den var inkludert). Veldig mørke fellesområder på hotellet. Rommet var helt fint.

Location - great Staff: great - sorted out our issues quickly and without fuss Rooms - we were in a South facing room with a balcony on the 9th floor - just below the rooftop bar. The music was banging until 12:30am. We changed rooms the next day. Breakfast: dreadfully slow service - it took 20 mins before our order was taken and another 20 before anything appeared. OJ was just from a carton and not freshly squeezed. We didn't bother for the second morning and got a takeout from Pret across the road. Summary: it was ok but touch focus on style over substance for this price point imho.

One of the best hotels and service I’ve ever experienced. The staffs attention to detail was incredible and made our stay very special as we celebrated my son’s birthday. I will be returning and if you are considering this hotel PLS BOOK it!

Ok

Fantastic hotel...friendly staff...highly recommend

Early check in honoured, room good, great location

Brilliant service and a fantastic hotel

Wonderful property with ideal location. Perfect for being near the action. The breakfast was definitely premium dining.

The location is very good and thats all....At this Hotel we had a terrible experience. My wifes credit card was stolen from her back pack. The credit card was insude a zipped credit card holder insude the backpack. We had two cleanings on this day and we did not understand why? We checked out on the 6th of November and were in Dublin Ireland, we saw 11 to 14 fake charges on our credit card in London... We called the hotel, their security called us back, and said the management would call us back, but nobody called us back...TERRIBLE for a 5 STAR Hotel... Our charges on the card exceeded $4000, bfore we canceled the card...ME London costs almost $500 a night... Terrible ...They just dont care.....

Very nice clean hotel, great location, great staff!!

On arrival the customer service was exceptional. We were greeted with a glass of sparkling wine and were taken to our room in person by the receptionist. She walked us into the room and showed us where all the things in room are, even walking out onto the terrace

Room and staff are first class.

This hotel was not only très chic but also conveniently located and within walking distance to many attractions! I also loved the fact there were several restaurants associated with this property and their rooftop bar/Radio was so classy and had a beautiful view of London!