This was a magical property! The staff and accommodations were fantastic. We would have loved to have stayed longer.

I chose this hotel Palais Faraj because it was one of the highest-rated and most recommended places to stay in Fes. It turned out to be one of the worst hotel experiences I have ever had. The beautiful zellige decoration and historic building may look impressive in the photos, but that is the only positive thing I can say. Everything else was a huge disappointment. The room was extremely overpriced. It had virtually no natural light—the window faced nothing but a wall with a small hole. The room was dark, depressing, and smelled so bad that spending time inside was unpleasant. The cleanliness was completely unacceptable. There were cockroaches running across the floor, and I even found them inside the closet. Finding insects in a room at this price level is simply inexcusable. If you have any mobility issues, stay away. There is no elevator, and you must climb several stairs while carrying your luggage. The location is another major problem. It is in an isolated area, and you cannot safely or comfortably walk anywhere during evening and also if it is hot, better not. Every time you leave the hotel, you need transportation. This is not the Fes experience we expected. What makes this even more disappointing is that this hotel charges luxury prices while providing an experience that falls far below even basic expectations. My advice is simple: do not stay here. Only my 3rd. day they changed my room to a normal room with window and sunlight.

Malgré un problème de chambre dont la fenêtre donnait sur un mur, une solution a été trouvée. Très bel hôtel aménagé avec beaucoup de goût, c'est une excellente option pour ceux qui souhaitent découvrir Fes. Je recommande

Une très belle étape dans notre roadtrip marocain: un palace avec beaucoup de charme, très bien entretenu, superbement décoré... Un vrai bonheur après une longue badade dans la Médina. Le restaurant et le bar au rooftop sont également très agréables. Un Palais digne de ce nom!

Propreté et service

Si vas a Fes, debes hospedarte en este hotel ! Es el más lindo y mejor ubicado. El desayuno es muy rico y el personal maravilloso. El spa es increíble!!!

Nous avons passé un séjour paradisiaque dans ce magnifique établissement où chaque recoin est un plaisir des yeux. Le confort, la prévenance et l’efficacité du personnel, le généreux buffet, le délicieux restaurant l’Amandier ( digne d’un étoilé), le bar en roof top, … tout est parfait.

I have an official complain as we were there for 3 days and there was on particular experience at a roof top bar. We are vegetarian

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Excellent breakfast and spa services

spa rénové, joli rooftop mais en renovation mais de belles terrasses dans le patio

Outstanding stay

A beautifully decorated charming hotel offering an authentic Moroccan experience.

Staff is incredibly accommodating and very gracious. Excellent!!

Clean, large, but modestly appointed room with an odd layout. Common areas were nice and staff was polite and helpful.

Beautiful property!

Ok

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Needs to watch details of cleaning, the bathroom was dirty

Great architecture and delicate decorations in the building. We enjoyed the warm welcome and nice food as well! We were especially impressed by the supportive reception from Fatima & Madiha and Maryem Elidrissi. Thank you!