When we arrived for our 5-night stay, personal issues only allowed for a 3-night stay. While we clearly understood the hotel's cancellation policy, hotel personnel Nicholas indicated any penalty would be waived at check-out for which we were incredibly thankful, so we proceeded to make our alternate plans. Unfortunately, the night before check-out we were advised we would need to pay for all 5 nights. We contacted Expedia who reached out to the hotel, but the penalty could not be waived as was clearly indicated at check-in by hotel personnel Nicholas. While Nicholas might have not had the authority to waive the penalty, we believe San Benedetto del Tronto Smeraldo should have honored what was conveyed at check-in. This disappointment obviously stained our stay at Smeraldo, making it very difficult to recommend this hotel going forward.

Room always great, breakfast also. Nice clean well managed hotel.

Camera grande accogliente e pulita. Personale gentilissimo. Soggiorno perfetto

Parcheggio aotteraneo privato, struttura nuovissima fronte mare e camere super spazioae e moderne

La struttura nel complesso è ok, nelle camere però cambierei i TV, sono po troppo piccolo per le dimensioni delle camere

Tutto perfetto

Stanza spaziosa e insonorizzata. Letto comodo, personale molto gentile, tornerò sicuramente

Nice little kitchen - very uncomfortable bed.

La suite était impeccable, la vue imprenable et l’accueil digne de mention.

Ottima struttura

Very nice resort area. Only stayed a short time to enjoy everything. Would come back

I loved this beautiful hotel and neighborhood. Everyone at Smeraldo Suites was welcoming. I look forward to staying here upon my return to San Benedetto. Grazie!🌺Lia

Staff is so friendly To early closed the pool :( and jacuzzi

The staff was incredible and truly went out of their way to make my vacation extra special. I loved the pool, the quaint bar, and the complimentary breakfast! I would definitely return to this property.

Alberto meraviglioso struttura pulite e ben organizzata, colazione variegata ed abbondante, letto migliorabile troppo duro , pulizia camere ineccepibile, da migliorare insonorizzazione delle stanze, per il resto nulla da dire

Tutto eccellente soprattutto la accoglienza

Das zweite Mal in dieser tollen Unterkunft. Es war alles zu unserer Zufriedenheit. Das perfekte Dinner hatten wir in dem gleich anliegendem Restaurant Arca. Ein wirklich toller Urlaub

Hotel al altezza delle aspettative, una buona colazione internazionale, e molti servizi, alcuni inclusi e altri no. Esperienza positiva

Super amazing hotel, staff and breakfast

The property was in a good location, the staff were really friendly and helpful, the bed was like sleeping on the floor it was so hard it hurt. That was the only down side to stay, everything else was excellent.