전반적으로 객실이 어무 좁았음

도착하자마자 엄청 환대해주었고, 체크인하는동안 티와 쿠키도 전해주고, 방까지 캐리어 옮겨주는 등등 매우 친절했습니다. 2층에 운동기구와 수영장도 이용할수 있었는데 여행 막바지라 피곤해서 침대에만 누워있느라고 못가본게 아쉽네요. 체크아웃하고 나온뒤에도 문앞에서 택시 기다리는동안 티를 가져다 주는 등 마지막까지 친절하게 대해주어 기분이 좋았습니다.

Hotel is so comfortable that I can't feel any bad image. But internet connection is not good

노보텔의 불만족 스러움으로 소피텔로 옮겼는데 건물 외향부터 그리고 내부 시설까지 청결하고 멋집니다. 내부에 세면대가 2개가 있고 노보텔에는 없는 헤어컨디셔너와 몸 닦는 때밀이 스러운 것도 있습니다. 샴푸랑 린스 바디로션은 록시땅꺼였고 바디워시는 랑방이였습니다. 이런 섬세한 것까지 더 만족스러웠고 또 전체적으로 청결함과 친절함은 좋았습니다.

We were very grateful for the gentleman on the reception desk who waited till after 12AM to allow us to check (we have booked at 11:54pm). The room was great with a big bathroom, it had a lovely view of the city, unfortunately there was a mould/damp smell in room 703. The Air Con was not effective when we walked into the room, the hotel sent up an engineer within 5 minutes and he fixed the system. The rooms have different layouts, we would suggest they re-think the layout for rooms where they have the toilet in a separate space to the bathroom. All of the staff in the breakfast area were lovely, their service was second to none, the waiters treated all of our family with respect and made the kids feel so special. They have a varied breakfast spread and you have hot food made to order which was yummy (order the Khliaa omelette if you choose this hotel). Their Morrocan Tea served at breakfast is a real experience. Unfortunately I found a paperclip in my sausage, the breakfast staff were extremely apologetic and no harm done. My Khalil who greets the guests was very nice, everyone was very helpful. I would just make one suggestion and ask the hotel to train the females on reception as they were not welcoming and hesitated to help guests (this is not what you expect from a 5* hotel). The Spa staff were fabulous, Salima did our massage and she was wonderful. Their steam room is the best one I have seen ever. The kids thoroughly enjoyed the pool area and Hanaane is amazing!

Room AC not working. Elevator frequently out of order.

It’s okay

La chambre etait propre si l on ne regarde les sols de près. La climatisation de notre chambre ne marchait pas. J ai fait 4 réclamations sans succès. La terrasse etait indisponible pour travaux. Les gens fument a la fenêtre de la piscine couverte ce qui indisposé les autres. Le minibar n etait pas tres propre non plus. L arrivée dans la douche avait un problème. Dans l ensemble les chambres avaient d être rafraichies.

Overall nice place with good Restaraunt and breakfast. Staff not as warm as everywhere else I experienced in Morocco but they were helpful. Bathroom not as clean as it could be.

Good

Roms are old and smell many functions don’t work and the service is missing - not in any way a 5 star hotel

Hôtel bien situé avec de très belles parties communes rénovées. Concernant les chambres ce n'est pas encore le cas, elles ont mal vieilli et nécessitent une rénovation totale urgente. Regret qu'il n'y ai pas de rooftop au regard de la taille de la tour.

Property was very clean and organized. The staff were very friendly and helpful with everything me and my wife needed.

Excellent staff! Very helpful! Answered all our needs! Scheduled

Room not what you see on the pictures…

I have requested multiple times to change my room and asked for an upgrade, being a platinum member with Expedia , they haven’t responded as per expectations. Which is very strange, please teach your staff the basics of how to deal with customers first. This is so disappointing.

Great experience

Personnels au top au service du client , petite dédicace à Ibrahim du service petit dej qui a était excellent d ailleurs et aussi pour Hanan et Salma du spa , merci pour cet accueil

Lovely location. Grand old hotel. Great reception & staff : Khalil especially at concierge desk.

All good