전반적으로 객실이 어무 좁았음

도착하자마자 엄청 환대해주었고, 체크인하는동안 티와 쿠키도 전해주고, 방까지 캐리어 옮겨주는 등등 매우 친절했습니다. 2층에 운동기구와 수영장도 이용할수 있었는데 여행 막바지라 피곤해서 침대에만 누워있느라고 못가본게 아쉽네요. 체크아웃하고 나온뒤에도 문앞에서 택시 기다리는동안 티를 가져다 주는 등 마지막까지 친절하게 대해주어 기분이 좋았습니다.

Hotel is so comfortable that I can't feel any bad image. But internet connection is not good

노보텔의 불만족 스러움으로 소피텔로 옮겼는데 건물 외향부터 그리고 내부 시설까지 청결하고 멋집니다. 내부에 세면대가 2개가 있고 노보텔에는 없는 헤어컨디셔너와 몸 닦는 때밀이 스러운 것도 있습니다. 샴푸랑 린스 바디로션은 록시땅꺼였고 바디워시는 랑방이였습니다. 이런 섬세한 것까지 더 만족스러웠고 또 전체적으로 청결함과 친절함은 좋았습니다.

Room not what you see on the pictures…

I have requested multiple times to change my room and asked for an upgrade, being a platinum member with Expedia , they haven’t responded as per expectations. Which is very strange, please teach your staff the basics of how to deal with customers first. This is so disappointing.

Great experience

Personnels au top au service du client , petite dédicace à Ibrahim du service petit dej qui a était excellent d ailleurs et aussi pour Hanan et Salma du spa , merci pour cet accueil

Lovely location. Grand old hotel. Great reception & staff : Khalil especially at concierge desk.

All good

Lovely hotel and great location. The only thing I would suggest is having a bigger breakfast area which would make the service more efficent

Hôtel bien situé, depuis notre chambre, une vue imprenable sur la mosquée Hassan Il, le petit déjeuner exceptionnel !

the only thing that i can say is the breakfast is poor.

Arrived approximately 2:50 pm Monday, February 16, 2026. Doormen pleasantly greeted us upon arrival, assisted with luggage and directed us to reception area. Numerous guests sitting, waiting, several employees seemingly feigning activity, not attending to anyone, nor acknowledging our presence. Awkwardly stood in middle of the small reception area waiting for direction. Eventually, I politely asked if we needed to wait to check in and received no other response than "Passport please". Check in was methodical, without pleasantries. Another guest was trying to interrupt our receptionist as she was concerned her passport had not been returned to her. Our receptionist spoke to her with less courtesy than I would have expected that she did not have her passport and it was another colleague who had taken it from her. Room condition was extremely disappointing. "Filthy" is not an exaggeration, stains on carpet, couch, bedding (hair on pillow), poor condition, dated, in need of a refurbishment or a deep, deep clean. If this hotel had a "heyday", it must have been long ago. Breakfast room service was timely and good value. Dinner was expensive and poor quality, although service was extremely attentive and personable (great personal conversation). Interactions with doormen were always pleasant and personable when exiting and entering the hotel. Check out was smooth and pleasant. Overall, stay was terribly disappointing due to condition of the hotel and lack of value for money.

Problème nettoyage de la chambre Pas de dosettes café de la semaine Problème avec le linge

Eski bir otel

everything went well till we find live cockroaches under our bed, also were running around over my kids.. when I called the receptionist, they had no sense of urgency. My kids were so very scared. we packed up super early and left the hotel. definitely not the best experience

Everything, the room, the bathroom, the view…it’s a beautiful hotel and we had a great time.

La seule chose bien était le petit déjeuner

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