Room was not ready even after 3:00 pm and chemical smell was too strong when we entered the room. The condition of the room was not bad but too noisy in the night.

What a beautiful little hotel! Comfortable beds, a great view from our balcony and an even better view from the top floor terrace. Air conditioning was very welcome. I especially appreciated Rudy Gonzalez’s friendliness. We got a refreshing cold towel when we arrived and he helped us book a fine tour to Tikal the next day.

Excelente ubicación, dormitorio amplio, buena limpieza. El trato del personal fue excepcional, en especial por parte de Rudy Guzman (recepción).

Lovely view from the roof terrace for sunset. Helpful staff Great location

Comfortable room, plenty of hot water and great views of sunset from the roof terrace. Some street noise so earplugs needed if you need an early night before a trip to Tikal!

Day staff was very helpful. Nice having coffee available in the lobby in tbe mornings. When we had early morning pick-ups the night staff would make the coffee earlier so we could get some. Excellent location. And our balcony overlooking tbe lake was a gem. The room cleaning person made a different towel animal on our beds every day. So sweet.

Check in was smooth, staff are friendly. However the room I had booked, with private balcony was 'occupied'. I did not appreciate that.

The balcony was very nice. Fridge was also a plus

La situation de l'hôtel avec sa terrasse avec vue sur le lac est exceptionnelle. Chambre impeccable et personnel aux petits soins. très bonne adresse.

Very noisy because the room was facing the street and people were having a party outside.

Clean room with nice balcony and courteous staff

Room was nice. Front office great. The room was facing the road and extremely noisy. People had a road party outside our room all night long. That needs to be stopped.

Habitacion impecablemente limpia. Muy buen servicio. Nos encanto el shuttle y la vista del balcon.

Alles sehr sauber und ordentlich. Schöne Lagr direkt am See

Clean room, helpful staff

Comodidades , serviços

Staff was wonderful, coffee early in the morning delicious, clean rooms, good bathrooms but the shower is very slippery, view and decks were awesome

Love Casazul. The room was spacious, clean, with a awesome view to the lake with a balcony that was great to see the sunset with a book in your hands. Awesome stay!

Staff

La habitación está confortable, limpia la atención del personal es excelente