“The hotel is very well located, just steps from the market and the church, and the fact that it’s also a museum is a big plus, the restaurant food was delicious. The staff is very kind and pleasant. Highly recommended.”

Great place to stay. We had 7 people and they took amazing care of us. Great location for walking to everything.

Chambre rustique, salle de bain vétuste et sale. Même si la literie était correcte et le personnel était sympa, ça reste une mauvaise expérience. Ceci dit, je ne crois pas qu’il y ait mieux à Chichicastenengo.

The rooms are charming- like stepping back in time. The shower in our room was a bit odd- LOTS of shower curtain in the tub, but manageable. We didn’t need a fire built in our room, but it was offered. The staff is very friendly and accommodating. The breakfast is good, but I would not recommend the dinner at the hotel restaurant.

The place is really great. They have an extensive collection of antiques and art that is very unique and special. They have certain details that make the stay very special. The only thing is that when we searched for a place to stay we had selected pet friendly in the filters. Usually in expedia when you get charged online everything you must pay is included but when we got there we were informed our pet had to pay an extra $ 25.00. We don't mind paying the fee, but we'd rather know before we get there instead of being surprised.

El hotel es muy lindo, tal cual aparece en las fotos. Ubicación perfecta, muy próximo a todo y muy tranquilo al mismo tiempo. El personal súper amable. Espero regresar pronto

This night was plesant surprise for our fmaily of three. It was not only a place to stay it provided an experience we will never forget. First of all if you dont appreciate History or architecture go somewhere else this one is not for you. Others that do step in to Mayan inn to take a beautiful walk in the past. The room was elegant, the pieces of furniture exquisite 👌. The plumbing was a little bit lacking but the water was hot. I really appreciate how hard they have worked to keep the original character of the hotel. Our room had an open fire ready to go. Having a fire in the elegant room last night felt like i was magicaly transported to the 1930s. I hope others can experience this magic as well.

Excelente servicio y precioso lugar

The restaurant was slow and extremely overpriced. The portions were small and unappetizing.

pretty good overall

Hôtel avec beaucoup de charme (ancien couvent) très bien placé à 2 pas du marché. Chambre spacieuse avec beaucoup de cachet comme d’ailleurs toutes les parties communes ( seule ombre au tableau la plomberie comme dans la plupart des hôtels visités au Guatemala jusque-là) Personnel adorable que ce soit à l’accueil, à la sécurité ou au restaurant (merci à Tomas pour sa gentillesse) où nous avons très bien dîné. L’hotel à réserver sans aucun doute si l’on vient pour le marché. Enfin le plus ,le feu de cheminée dans la chambre.

Historical venue centrally located. Gracious staff. Suggestion: offer water in jars, reduce plastic

The room was clean. It was cold during our stay, so having a fireplace was nice. Our toilet stopped working during our last night there so we had to use the toilets in the common area. Shower was a mystery, we managed hot water just once. Breakfast was ok, nothing to remember. I would not recommend dinner there, our food was cold. Great location, but overall we thought it isn’t worth what we paid for it.

Low rating because they put us in a clausterphobic triple room when we booked a large open double room. Noise was horrible! Didn't sleep. It was only one night so we let it go.

Staff was wonderful, especially the waiters and room attendants.

Great location, historic hotel. Nice touch to have a log fire in the room because otherwise the hotel is unheated.

Nuestra experiencia en el hotel fue en general positiva. El lugar es bonito y las habitaciones tienen una atmósfera muy acogedora. Nos alojamos en una suite para tres personas y la chimenea en la habitación fue, sin duda, uno de los mejores detalles: la utilizamos durante la noche y fue una experiencia muy linda y especial. Por otro lado, el baño presentó varios inconvenientes. La presión del agua era mínima y el funcionamiento del inodoro no fue el adecuado. Tardaba muchísimo en llenarse y, en ocasiones, tuvimos que ayudar llenándolo con vasos para poder tirar de la cadena, lo cual resultó incómodo. El desayuno incluido estuvo bien y cumplió con lo esperado. Sin embargo, por la tarde quisimos tomar un café y había muy poco personal disponible. Además, por la noche el restaurante que se nos había informado que estaría abierto para la cena se encontraba cerrado. Entendemos que coincidió con un fin de semana de fiestas en el pueblo, pero aun así fue algo inesperado y tuvimos que salir a cenar al parque. A pesar de estos detalles, el personal fue siempre muy amable y atento. Es un hotel con mucho encanto y, con algunas mejoras en los servicios y mantenimiento, sin duda podría ser una experiencia excelente.

Todo bien La gente super amable!

great and spacious room, a real dive into the past

Great service