It was terrible service. I will never visit to charisma hotel again. When I have checked in , receptionist said that you should wait the room was not ready. After that I had to wait 3 hours for the room in the lobby. Due to travelling with my friends I was very tired while i waited, it was very hard for wait to me.
My travel was terrible by this hotel.
I don't want to stay this hotel any more.
That food also not 5star. I think 3 star hotel's food is better than this hotel's food.
I think All staffs don't know the smile in front of customer. No one smile to me,That is why I scared to ask something to staff's.