전체 평가 및 리뷰 Resort Hotel Alex

아침 일찍 도착해서 체크인하기전까지 짐만 좀 맡겨달라고 요청했는데, 그냥 일찍 체크인 해주는 너무나 감사한 서비스, 훌륭한 사우나와 수영장, 상태도 너무 좋았고, 스노우보딩하고온 피로를 한번에 풀수 있었네요. 조식도 훌륭했고, 위치도 역에서 가까워 접근성도 좋고, 스키승강장까지 셔틀버스 이용등 너무 편리했습니다. 정말 다음번에 가족들 모두 데리고 와서 다시 한번 투숙하고 싶네요.

4인가족이다보니 Junior Suite로 예약을 했는데, 도착전에 이미 간의침대 및 아이들 Bath tube까지 준비 다 해주시고. 체르마트 하이킹 이후 호텔 내에서 아이들은 수영 어른은 사우나 할 수 있어서 좋았습니다.

We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt.

Perfect

Um dos melhores hoteis que já fiquei hospedado. É considerado 4 estrelas mas considero 5. Atendimento, historia, comida nota 10. Algumas partes são antigas, mas considero isso como atmosfera do lugar. Apenas 2 minutos da estaçao de trem e 7 do lift.

Upon arrival I paid for two good rooms they were the same price they tried to say they upgraded me and then in the middle my trip they told me I needed to wake up early the next day and go to a different room and they said they forgot to tell me upon check in. I’m not sure how many people they’ve done this too. It was the first time this was done to me and it was completely unacceptable.

It was simply amazing! Family owned since the 1960s…. Every detailed was impeccable.

Friendly and perfect facilities

Great room super near the train station. Davide a great bartender. Great choice for Zermatt

The resort is funky and eclectic and in a great location, but some of the staff were quite rude with no reason. We did not have any heat in our room all night, and the young lady at the front desk was completely dismissive of our efforts to remedy. We also did not have any hot water in the room until some four hours after check-in; again, no great sympathy was displayed. Such a shame as our stay in Zermatt was lovely overall, and we even enjoyed this funky little hotel, despite the very rude and cold girl at the front desk, and even colder water and room at night!

Amazing place!

Loved having a steam bath in my room! And the views from the balcony were amazing!

This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again.

We loved the amenities offered at the hotel. The decor around the entire hotel was unique and perfect for this location. Our room was very comfortable and exceeded our expectations. The bathroom was the cleanest I’ve seen at a hotel and we travel a lot. We would definitely stay here again!

We stayed at the Alex Hotel in to celebrate a special occasion, and we couldn't have asked for a better experience. Upon arrival, we were pleasantly surprised with an upgrade, making our stay even more memorable. The hotel itself is beautiful, exceptionally clean, and incredibly comfortable. The staff went above and beyond to make our stay perfect, with special thanks to Thomas, who was very welcoming upon check-in. The restaurant is outstanding and the food is delicious. We will definitely be returning. Highly recommended!

Bonne adresse proche de la Gare de Zermatt. Belle pisci ne et espace wellness. Chambre jolie avec comme seul bemolle un matelat qui avait pas mal vécu.

The Hotel Alex is the perfect place to stay in Zermatt, Switzerland. Highly recommended to get a room with a balcony and view.

Absolutely loved the hotel and my room!

I throughly enjoyed my stay at the Alex. Staff was more than friendly and accommodating, the facilities are immaculately clean and the room and property had everything I wanted in a hotel. The Ski room with heated boot and glove warmers in my private locker were a fantastic add that I wasn’t aware of. Sofi and the staff were very friendly. Everything is walkable from this location, including the train. I would definitely stay here again. Thank you!!

Good facilities including pool and spa. Friendly Staff. Close to Gornergrat railway station for access to ski slopes.