Good location, Kind staffs

최고의 호텔이었습니다. 특히 직원분들 서비스가 감동적이었어요

런던 가본 호텔중에 위치 제일 좋고 서비스도 좋습니다. 다음에 가더라도 이곳만 이용하고 싶네요

The best location for business meetings and personal shopping!

최고의 로케이션

다 좋았습니다. 체크아웃 하기 전까지는. 체크 아웃에 아주 큰 문제가 있어서, 호텔을 나설 때는 다시 묵고 싶지 않은 기분이 들었습니다. 체크인 할 때 카드 오픈하는 디파짓을 묵는 방의 풀 비용만큼 잡아놓는 것도 놀라웠지만, 체크아웃한 지금까지도 그 디파짓을 풀지 않네요. 게다가 체크 아웃에 한시간이나 걸리다니... 그러면서도 미안하다는 사과 하나가 없는 매너 없는 데스크 직원이라니... 숙박비에 어울리지 않는 불쾌한 서비스였습니다.

Beautifully designed room by David Chipperfield Architects-the reason I booked my stay here! The property is historic and well maintained. No matter how wonder the facilities are though, the staff makes or breaks a stay. In this case, the staff made an incredible building even more so with excellent service from the doorman to the front desk staff to the cleaning staff and spa staff. They all took it upon themselves to make sure I was being taken care of during my stay. I am looking forward to a return visit soon!

Exceptional staff, luxury spaces, phenomenal experience at every turn. Top notch!

great hotel

Hotel maravilhoso, local perfeito, atendimento excelente. Td de bom

Beautiful place, great service, would definitely choose here if I return to London.

Yes the staff all around were couteous, helpful and responsive and the room was first- class. I look forward to a return visit.

I booked a lower level room than usual. Next time I will definitely book the nicer room. The service and amenities are very different.

Kjempefint hotell med utmerket service og standard. Meget godt utstyrt treningsrom

Visited many times and it’s always great

Great staff and great location!

Excellent hotel experience

The hotel was stunning with wonderful amenities, restaurants, and rooms. However I’m giving 4/5 stars as we ran into several issues checking in. We were not initially given the room we reserved. Later we were told we could upgrade to a better room for a fee - which we did. Then we had to wait 3+ hours to move into that room and were told not to unpack from our previous room - so we sat around for 3 hours waiting on our room to be ready and it kept getting delayed which ultimately made us late for reservations we had. When we moved into our ‘upgraded room’ it was the exact same room layout that we had just been in. The staff member in reception who coordinated all of this mislead us into believing we were being upgraded to a larger better room when in reality it was the same room with 2 beds. The entire situation was upsetting, stressful, and delayed us from plans we had made.

Upon our arrival the doorman greeted my wife and I by name. That was confirmation that we are valued as guests.

The hotel facilities are first class, true to their rating of a 5-star luxury hotel in central london. All places of interests like Oxford Street, Soho, Chinatown, Covent Garden, is within walking distance. The location is super busy but at the same is very quiet. Their staff are wonderfully warm and welcoming and they always try their best to make sure you have what you need or you know where you're heading. Truly impressive and impeccable services - rates are expensive but the services you get here is worth every penny.