Good location, Kind staffs

최고의 호텔이었습니다. 특히 직원분들 서비스가 감동적이었어요

런던 가본 호텔중에 위치 제일 좋고 서비스도 좋습니다. 다음에 가더라도 이곳만 이용하고 싶네요

The best location for business meetings and personal shopping!

최고의 로케이션

다 좋았습니다. 체크아웃 하기 전까지는. 체크 아웃에 아주 큰 문제가 있어서, 호텔을 나설 때는 다시 묵고 싶지 않은 기분이 들었습니다. 체크인 할 때 카드 오픈하는 디파짓을 묵는 방의 풀 비용만큼 잡아놓는 것도 놀라웠지만, 체크아웃한 지금까지도 그 디파짓을 풀지 않네요. 게다가 체크 아웃에 한시간이나 걸리다니... 그러면서도 미안하다는 사과 하나가 없는 매너 없는 데스크 직원이라니... 숙박비에 어울리지 않는 불쾌한 서비스였습니다.

Very excellent hotel and spa facilities.

Superb as always … amazing location facilities and staff

Excellent on all fronts; the staff, the service both front desk, concierge, spa services and the tea restaurant- Cafe Royale. We continue to enjoy the ambience and the service.

Best location in London. The property looks great in and out. Spacious rooms, well done decor, lobby , stairs are just photo quality.

Superb service and attention to detail, this is how a 5-star hotel is supposed to look like. I had a wonderful time.

Absolutely brilliant, I'll be back in the future!

The staff were so wonderful and made Our stay exceptionally special Don’t miss this hotel

Absolutely wonderful stay. Staff were very thoughtful and hotel is beautiful.

Wonderful hotel with truly exceptional service. From the moment you walk in, you’re made to feel genuinely welcome and valued. The staff go above and beyond to ensure a comfortable and enjoyable stay. I would highly recommend this hotel and would happily return again.

Staff and the attention to detail is outstanding. Really luxury feel to the whole hotel and it’s spotless. To all the staff that worked to make my mum’s birthday so special I’m so grateful. Particularly Shravya (sorry about the spelling!) - so professional and friendly.

Amazing

Spotless room. Wonderful staff. Great location.

Room was beautiful very comfortable bed and amazing bath. Staff were very cordial.

Beautifully designed room by David Chipperfield Architects-the reason I booked my stay here! The property is historic and well maintained. No matter how wonder the facilities are though, the staff makes or breaks a stay. In this case, the staff made an incredible building even more so with excellent service from the doorman to the front desk staff to the cleaning staff and spa staff. They all took it upon themselves to make sure I was being taken care of during my stay. I am looking forward to a return visit soon!