El personal de recepción es incompetente y lento. Las instalaciones de la habitación eran demasiado viejas. El ascensor es viejo. El brazalete que se lleva en la muñeca es afilado y lastima a las personas. La piscina es complicada y el agua se ensucia debido a que los forasteros usan el pase del mismo día.

The room was clean, however it smelled like mold inside and bathroom shower ceiling had some visible mold. The Caracoles restaurant staff were pretty slow when bringing in drinks when asked, even after multiple times, I’m not sure if there was lack of communication. I also find that although not everyone can be as respectful, past 12am, other guests were still blasting music and being loud because I don’t think there are “quite hours”.

Muy poca comida, y el horario de la piscina es hasta las 9 am muy tarde

The staff was amazing. They were super helpful and super sweet.

Muy cerca de la playa. Las piscinas muy bonitas y grandes.

Muy buena atencion y muy buen show, comida excelente.

When I got the Hotel I couldn’t get my room because it was for 2 people when I went to the website there was for 4 people I cancel the room and get another one, the hotel don’t want to refund my money for the one I never get the service.😔 so sad!

Excellent services I took my massage giver her 10 of 10 starts

jzjdnznznznznznznznznnznznnznznznznznznznnznznznnznznznznnznznznznznjzjJjJjjJjjsjsjjsjssjjsjs

Un servicio, excelente no hay ningún reclamo

Quite expensive for Guatemala but nice place. Pool was under construction.

Had a great time

Tired old resort that ownership is finally putting a lot of money in. Great for families with all of the water amenities.

The staff were amazing. I speak very little Spanish and struggled with a language barrier. However, the staff were gracious and accommodating making me feel welcomed and safe. Truly a great experience.

Habitación limpia

El personal es muy amable

Considerar que los platos a la carta son bastante elevados si no se lleva el plan all inclusive, por todo lo demás , muy bien todo

El precio es demasiado elevado, me tocó pagar extra al llegar y con lo que pagué yo normalmente voy a decameron y 3 días

Clean Room, Nice Food

Beautiful place definitely we gonna come back next trip back to Guatemala