El personal de recepción es incompetente y lento. Las instalaciones de la habitación eran demasiado viejas. El ascensor es viejo. El brazalete que se lleva en la muñeca es afilado y lastima a las personas. La piscina es complicada y el agua se ensucia debido a que los forasteros usan el pase del mismo día.

Excellent services I took my massage giver her 10 of 10 starts

jzjdnznznznznznznznznnznznnznznznznznznznnznznznnznznznznnznznznznznjzjJjJjjJjjsjsjjsjssjjsjs

Un servicio, excelente no hay ningún reclamo

Quite expensive for Guatemala but nice place. Pool was under construction.

Had a great time

Tired old resort that ownership is finally putting a lot of money in. Great for families with all of the water amenities.

The staff were amazing. I speak very little Spanish and struggled with a language barrier. However, the staff were gracious and accommodating making me feel welcomed and safe. Truly a great experience.

Habitación limpia

El personal es muy amable

Considerar que los platos a la carta son bastante elevados si no se lleva el plan all inclusive, por todo lo demás , muy bien todo

El precio es demasiado elevado, me tocó pagar extra al llegar y con lo que pagué yo normalmente voy a decameron y 3 días

Clean Room, Nice Food

Beautiful place definitely we gonna come back next trip back to Guatemala

El mejor desayuno buffet que he comido

Buen lugar

Food and service great. The buildings are a little old but clean. Probably the renovation they are doing now will help to make it more confortable.

Todo, muy buena atencion e instalaciones

Excelente servicio

The outside from the room is great ! But the room needs a bit more amenities like microwave , coffee maker, fridge and better beds , closets door need repairs as well . Honestly I expected better rooms we heard from people around the area this hotel was the best of the best and my expectations ware high . They really need to work on those details to make a better stay for customers