전체 평가 및 리뷰 The Wellesley Knightsbridge, A Luxury Collection Hotel

체크인 시각이 일반적인 두시로 알았지만 다른 일정이 일찍 끝나서 어쩔수 없이 오전 11시에 도착하였다, early check in 을 기대하지는 않았고,리셉셔니스트가 자기호텔 체크인 시각이 오후 세시라해서 놀라기는 했어도,호텔규칙이니 별 불만은 없었다,그런데 체크인시 자기호텔 체크인 시간이 세시이지만 나에게는 우선권을 주어 최대한 일찍 방청소를 마치겠다하여 내가 12시쯤 돌아오겠다하고 근처에 있다가 12시 30분에 호텔로 돌아왔다.그랬더니 다른 직원이 말하기를, 체크인시간인 3시가 되어야 입실이 가능하다 하는데,오전에 나에게 이야기했던 그 직원은 바로 옆에서 고개를 들지못하고 다른일을 하는척 아무 말이 없었다. 내가 황당해 하고있자 다른 직원이 또 오더니,어제 만실 어쩌고 하면서 세시까지 준비하겠다고 하여 아무말 않고 전화번호주고 나옴. 3시는 자기들 의무시간인데 미안하다는 말도없이 3시까지 준비하겠다는것은 웃기는 이야기가 아닌가요? 또한 이호텔 벨보이,정문앞 안내원,포터 3명이 현관에서 일하는데, 호텔출입떄는 아는체도 않는데,짐들고 들어오고 나갈때는 3명이 벌떼처럼 달려듬. 우별나게 이런떄만 친절을 보임.. 한마디로 이호텔은 인적개선이 절대적으로 필요함

Superior staff and service

Superb!! The staff are incredible and made our return journey seamless.. they are so welcoming and very attentive. The hotel is a perfect location especially as we went to see a concert in Hyde Park! It’s a gem of a hotel right in the heart of London…

Excellent hotel! Excellent staff and rooms!

Gracious service Friendly respectful staff Intimate hotel that made us feel special

Staff was great, property was great, location was great, and honestly, for what you get compared to the competition, its reasonably priced. Highly recommend.

The staff at this property were heaven! I had a traveling snafu, and they handled everything perfectly. Would recommend to anyone looking for a boutique and bespoke experience. Lovely is an understatement -- the staff are all top-notch and I'll be back. Truly appreciate the attentiveness and warmth. xx

The stay was very good especially a special thanks to all the staff. They were amazing.

I love the hotel the location and the cigar lounge but the hotel was against to book throw hotels.com because the don’t offer any benfits like upgrade to a higher category specially that I book disabled room throw hotels by mistake

Excellent 5 star plus boutique hotel... felt welcome and appreciated from check in to check out. Only was there one night but would have looked forward to spending a few more days there.

When I booked the hotel I didn’t realise it had a cigar bar, if I would have known I wouldn’t have booked the hotel.

Was overall excellent. My shower had some repairs that needed to be fixed but it happened right away. I was a bit disappointed that I was put in an accessible room so the bathroom was not very functional. Was hoping they would move me or upgrade me for a reasonable price but didn’t happen. Still, was very satisfied overall. Thanks.

Very small room for a lot of money.

Good location, car service excellent, rooms very confortable

Although the hotel is pretty, the service and room functionality are not worthy of a 5 star hotel. Despite paying the typical price of a top class hotel, expect a Marriott which is what this hotel is. The doorman did not meet us to help with our bags when checking in. Our suite (401) faced an extremely busy road and had french doors that wouldn’t stay closed, so our room was very loud. There was no cold water from the taps in the bathroom, it went from hot to Luke warm. Room service forgot items. House keeping didn’t bring back express laundry on time and didn’t provide turn down service one night despite the service room light being on. The suite, their top level room, was literally 2 feet from the elevator. Our suite was booked through Expedia and was stated to have either 2 twin beds or 1 king. This was not the case and when I requested twin beds several days prior to check in, I was told this was not possible. Michela, the person that I dealt with through multiple emails, was not helpful nor terribly apologetic. I was also not allowed to cancel the reservation. Even though the hotel was aware that the suite was to house 2 people that preferred twin beds, it was not set up with separate bedding or a roll away upon check in. I had to request it myself from the check in staff. The Wellesley clearly doesn’t deserve it’s 5 star rating.

Location is excellent and atmosphere of the hotel is amazing

Nice place for smokers. But for me it was not. Room size is good.

clean, good atmoshper, quick reply, good location and safe

I am writing to express my appreciation for the quality of service you offered me and my wife during our stay at the Wellesley Knightsbridge Hotel in London. It was our 1st time here! We had a wonderful one week vacation. Despite of the many offers we received from other hotels, we decided for your hotel because of the unbeatable deal you offered us. It was a very good decision; We enjoyed the peace and quiet we needed with luxury, very high quality offered in all the facilities of your gorgeous hotel. This definitely added to the excellent service of the staff in every segment of your hotel. Every staff member with whom we came in contact was attentive, kind and professional including receptionists, room service staff. I just wanted to let you know how much we valued that effort, how impressive and gracious and how greatly we appreciate everything that you personally and your staff did for us. Moreover we like the experience for drop off with Rose Rise. We will definitely recommend your hotel to our friends, colleagues and family, and I’m sure we’ll be back. We have already decided to return to your hotel for our next vacation. Thank you very much again for such outstanding service and see you soon.

The rooms are very small and you can stay in a better hotel in less than this price