The property location was great and the room and breakfast were good. The only issues were that the air conditioning wasn’t working throughout the hotel and we weren’t made aware of this. It was only when we got to the room and tried it that we found this out. We were given a fan to use but the room was very hot. Also, the pool wasn’t operational but again we weren’t made aware of that.

Had the potential to be great, but the bathroom had a leak. We reported it and the response was that we had the shower curtain on the outside of the bath, which was of course was nonsense. Our mistake - we assumed we’d be able to get a taxi or uber from train station to hotel but no. The hotel organised the tourist train to collect us, which was good. Getting to the station on checkout was an issue - in the end the hotel organised a taxi from another town to take us the 10minute drive at a cost of 70euros!

La localisation est idéale et la chambre était propre mais le sol était abîmé sans compter la climatisation qui ne fonctionnait pas. L’hôtel nous a fourni un ventilateur suite à notre demande mais cela n’a pas suffit pour compenser la chaleur ambiante. La nuit fut donc courte et caniculaire… je ne recommande dans ces conditions :(

Buongiorno, la struttura è pazzesca e sembra di soggiornare in un sogno. Le note negative sono principalmente due: - la chiusura della piscina dovrebbe essere notificato al momento della prenotazione. - il personale del bar e della reception dovrebbe essere formato e conoscere le informazioni basiche per rendere la permanenza comoda e accessibile. Altra nota positiva ma con margini di miglioramento è la colazione, buffet ricco e molto buono

Beautiful location and great service

Molto bella con super vista sul lago, consigliatissimo

Breakfast ok ! Clean room ok ! Restaurant not very ok ! Hotel Overall ok !

Fantastic room and view

Emplacement parfait, en ville, mais calme, au bord du lac avec très belle vue. Petits déjeuners très variés et pour tous les goûts, en plus c'est de qualité.

Kontaktaufnahme mit Fragen via App nach der Buchung bleiben unbeantwortet, so auch die weiteren Versuche per Mail. So war es nicht möglich, die Parkingsituation (Vergügbarkeit Parkplatz sowie glutenfreies Frühstück) vor der Reise zu klären. Echt mühsam. Zimmer sauber, jedoch sehr karg eingerichtet. Beleuchtung im Zimmer schlecht: nur schummriges Licht. Das Personal ist nicht sehr freundlich, weder beim Empfang an der Rezeption noch im Frühstücksraum. Eher unmotiviert an der Arbeit.

Conveniently located right in front of Lake Orta with lake access. Lovely pool (did not use however). Comfortable room. Parking is tight to get into. Loading and unloading area. Walkable to main center. Shower and bathroom a little outdated. Breakfast buffet was average.

Great location- five minute straight path to the main piazza. Overall the room was clean & comfortable. Beautiful mountain/lake/pool view. Only complaint - the mattress was awful. So old and indented that I actually woke up in the middle of the night feeling like I was going to roll out of the bed onto the floor.

The hotel has easy parking, a nice restaurant and bar and a lovely pool area. The staff were helpful and polite. It is within walking distance of the shops, main square and mini golf. I would happily stay at the Hotel San Rocco if I ever return to the lakes.

Emplacement incroyable management pitoyable. 80 % de l'hôtel n'avait pas de climatisation nous avons changé 2 fois de chambre pour différentes raisons l'accès au lac qui est la raison principale du choix de l'hôtel n'est absolument pas existant il manque en effet un minimum une échelle. Une des chambres avait une douche tellement petite qu'on ne pouvait même pas se retourner dedans. La chambre n'a jamais été faite . Quelle tristesse de voir un hôtel qui pourrait être superbe avec un entretien si moyen. Le niveau des collaborateurs n'est absolument pas homogène on sent cruellement un manque de management.

...

Fab location but poor air con

Breakfast was adequate but was under staffed. Rooms were very small and the air conditioning didn’t work properly so the room was warm. The walls were all painted a dark brown which made the rooms and corridors very dark and oppressive. That being said the hotel staff were friendly and the pool and access to the lake was great. It is a beautiful location right on the lake and easily walkable to the main piazza so all in all I would recommend.

location city,sea vision,balkon

This is a hotel I would gladly return to.

El hotel esta muy bien ubicado, el cuarto estuvo espacioso y el baño confortable. En la tarde/noche el agua caliente no funcionaba y era imposible apagar el aire acondicionado o controlarlo. Hacia frio en el cuarto . pero encontre una cobija para la noche. No hay lamparas que permiten leer en la cama. La TV con solo 2 canales de info en francés, ninguno en ingles. La comida del restaurante realmente mala y el servicio no muy simpático. El desayuno mucho mejor. Me esperaba en general a un servicio mucho mejor para el costo del cuarto . Los técnicos (agua/AC/TV) muy amables pero sin poder hacer gran cosa para remediar a estos problemas.