Room was big enough. Seemed very clean. Blackout cutain really kept the room dark so that was great! I wish the tub/shower had a grab bar for safety but otherwise no complaints

A/C unit hard to control. Very humid in the room at times. Enjoyed the breakfast very much. Staff very friendly.

- Room had a strange smell, but opened the window and that cleared it up. - Pool and hot tub were nice to enjoy. - Has a large breakfast area. But we did not use. - Clean, bright, and safe. - Smoke detector low-battery beeps came on at 8am-ish. Was able to silence it. Luck of the draw with stuff like that. Staff were not too helpful over the phone because of thick accent and mumbling. - Not a lot going on in town. We were looking for a quick bite around 8pm. Dairy Queen down by the water is only a half kitchen. A&W across the street is closed. Pizza place was closed. Restaurant across the lot was super busy. Would not recommend planning to eat here. Grab something in Alexandria or elsewhere before coming to Glenwood for the night. Would recommend if travelling with kids: safe, clean, pool, and breakfast room.

Weekend breakfast could be extended until 10am for more convenience to the customers.

I received an email/text to enter in all of my information to make a quick check in. It did not matter to do any of this as I had to submit all of the information upon arrival. I was told the info submitted does not go to their system. The staff was friendly. The hotel is run down overall. Our room had a terrible odor and was humid. I believe a lot of the smell was coming from the air conditioning. It was nice to have a pool, however the hot tub was not very hot and there was large amount of gravel all settled down on the bottom, it needs some serious help. The breakfast was ok, they did have some hot food options. Ther rooms lack light with a few lamps. We were given an ADA room and there was limited light in the shower. The water pressure was also terrible. I would have expected more for the price I paid for a room, but when you need to stay in a town that has very limited options, you need to book. On a positive note, the staff was friendly and it was a good location for us to attend a wedding.

All staff - great customer svc; great bkfst daily; clean rooms daily; nice pool with restroom/shower too. Good price.

We choose the 2nd floor since it's usually drier. The bed was comfortable. The shower head was clean and stong enough for long hair. The area was quiet. The carpet looked good. The A/C kept it cool. 68 - 70 F. The tub drain worked well. The walls and curtain of the tub were clean. If you like it humid in your room, you'll like it here. For us, we would have liked the air to be drier. I looked for a feature on the A/C to recirculate the inside air, but no luck. I turned the A/C down, and that helped the air, but not the floor. Also, I'm doubting the exhaust fan in the bathroom was working much as it was quite dirty, and again, the air and floor stayed humid. The bathroom sink drain was slow, but it did drain. The tub itself needs a strong cleaning or to be replaced. I stood on a towel to keep from slipping as well as comfort for the oldness/cleanliness of the tub. It looks like improvements are being made. I hope they keep going!

I pre-register. Came to motel and no one at front desk. Stood there waiting over 10 min. When staff came, it took forever to get my key. Problem with the computer

Nice motel!

Is ok

.

The staff was 'inconvienced' by us - we asked to have extra pillows & towels, we never received them; when asked for a replacement of something & towels, they brought the replacement to our door but no towels. they then proceeded to say 'desk is unattended, maybe you come down and get towels.' Why did they only bring 1 of 2 items when we asked for 2 and they confirmed 2? Check in was extremely a long process - I did the online check in, and it stated we only needed to grab keys - but then to get keys i had to provide the SAME information I did ONLINE for the online check in and it took another 20 minutes. The front desk lady was not friendly. The room had 2 holes punched in the wall, the shower tub looked like they paint over it and the pain was coming off, the water line for the shower head was fully exposed with a gapping hole in the wall. The beds were comfortable - but for $200+ per night, I expected friendlier staff and no holes in my walls.

There was a hole in my bathroom door. I didnt remeber to take photos but inwas in room 125

Online it specifically said that there was a private hot tub with the room we selected and when we checked in there wasn’t one in our room so we asked to be moved. They charged us $50 cash and refused to give us a receipt for it so we could be reimbursed the $50 from our travel company.

Quick check-in. No tea for beverage,

Hotel was clean. Beds were somewhat comfortable and pillows were just right. Could use better lighting in the bathroom for a woman who is applying makeup and there was a lack of usable electrical outlets in the room. The ones in the room were blocked by furniture that could not be moved

Nice stay.

They have made several updates that were needed. New carpeting, tub surrounds and new bed linens.

great view of Lake Minnewaska

Clean, comfortable and easy stay. Recent renovations to the property are nice!