Quirky hotel. Lovely friendly staff in both the bar and at breakfast. Very good cooked breakfast.

Booked for one night to explore the area, hotel was great, nice location, nice bar, most of the staff were friendly and smiley. can only offer an option on my room, unfortunately the bed is the most uncomfortable I have slept in.

Clean and tidy, well situated for Roman Wall and fishing, plus a great full English breakfast. Would stay again.

Alles top und super Frühstück. Sehr freundliches Personal.

No food available when arrived at 6.30pm after travelling 6 hours. No chef available, bar staff lady said food MIGHT start 8.30pm, owner not in till later. No lift, room on 3rd floor, no-one to assist with luggage. Reception on first floor, no other people there - they must have known how awful it was. Expedia should review keeping this awful hotel on their books. Even local people have since advised not to use it. It was so awful we found alternative accomodation.

Meal ordering was haphazard. I ordered a starter of soup but it did not arrive. I asked for a glass of water to go with my meal; I was asked if I wanted ice, I said yes please but was given a small glass of tepid water with no ice, on one of the hottest days of the year. At breakfast, I took some Bran Flakes but when I got to my table and started to eat them, I found there were nut flakes in them. I am allergic to nuts. There was no warning on the Bran Flake dispenser that nuts had been added. Also, the cooked breakfast consisted of a very small hash brown; one and a half small mushrooms, half a rasher of bacon, an adequate sausage and a fried egg, which was going cold by the time it arrived (also most hotels these days ask if you if want fried, scrambled, poached etc). Finally, although the room and the bathroom in general were clean and tidy, there was huge amounts of disgusting soap scum on the shower hose and on the bottom and behind the concertina shower doors, which cannot have been cleaned for months, if not years.

The room was a little tired and could do with a spruce up. The bed was comfy though.

This hotel is in a prime location. It’s very old. But a coat of paint clean grout and bedding that had been ironed would make all the difference Drink at the bar was very expensive compared to other bars in the town. Staff were lovely and breakfast wasn’t bad. Although everything had been pre cooked It could be beautiful if the owner just put in a bit of effort

Bed was very comfortable and the staff were very friendly. Lovely location for visiting the area

Unfortunately, this was by far the worst hotel experience of my life. As soon as I entered the hotel, I was gobsmacked by the horrible smell of the lobby. The carpet looked like it has never been cleaned. An elderly woman was struggling walking down the stairs as they had no lift. Nothing wrong with not having an elevator, but this should be noted prominently on the website in case anyone with physical limitations will know this before booking. I had room number 8. I go into the room and was perplexed that there was no bathroom/toilet/shower. I asked the staff person, (friendly and helpful)… where is the bathroom? She explained for that room, it is across the hall. Talk about a major inconvenience! I went down to the bar/restaurant to ask about any vegan options. This area had the same horrible smell and filthy environment. I knew right then I would do a take-away and eat in my room. There wasn’t anything on the menu I could have which was bizarre because their online menu had several options for vegans. (This was one of the reasons why I booked this place.) Anyhow, I asked the staff person if the chef could prepare something suitable for me. The answer… go to the local Co-Op, buy something vegan and the chef would prepare a vegan meal! I will never stay here again and wouldn’t book a room if they paid me to stay there.

Comfortable, quiet, clean, safe, and exceptional service. I would definitely stay again!

It was really cold,thee was a oil heater in the room which was nackered, gave out very little heat. Considering it's 1st March they didn't put the heating on, the room was freezing all night,even in the dining room this morning there was only a tiny blow heater on,considering there was a stove in the room. The breakfast was awful,very very poor.

Great Staff & welcome, food was exceptional.

Landlord and Landlady were very welcoming, nice pub very cozy and friendly

I really enjoyed my stay here. I was travelling for business so had little time for site seeing but the area was beautiful. Hotel was spotlessly clean and the food was amazing. Clearly run by someone who wants to provide excellent service. If I visit the area again this is the first hotel I will try to book.

Old historic building with plenty of charm. Friendly staff, clean rooms with amenities

Terrible service, no communication, and the Anchor Hotel certainly is a sinking ship, AVOID!!

Parking at the pub hotel was difficult as there is only a small car park and there are very narrow streets around the area. As there was no sign of a reception, checking in was challenging. The rooms themselves were very good, clean and had tea-making facilities, TV and an en-suite bathroom. The dinner menu was limited, but the breakfast menu was excellent. Be aware, the Friday night disco and karaoke goes on to 3.00am.

The owner was welcoming when we arrived. The room was cold had to put electric radiator on .The seat was stained ,the window was really drafty . The bed linen had not been ironed .

Staff were superb , service well above the norm !