I love staying at this hotel because of the location. It’s only 5 mins to the Akasaka-mitsuke station. And the room is a little bit bigger than I expected. So for us, it’s a great stay. But, there was some accident with fire alarm (at first we didn’t know that it was a fire alarm because it’s in japanese. For a hotel who accept guests from abroad who couldn’t speak japanese, it’s not good that their announcement only in japanese, we for sure wouldn’t know what’s going on) that woke us up at midnight. Called the receptionist, wait for a couple minutes, when we’re connected, we asked about what happened and after they answered that it was a fire alarm gone wrong, they laughed. I don’t think that’s okay when you’re still on the phone with someone who was woken up because of your mistakes, and then you laughed with your co-workers. At least wait till you know for sure we’re already disconnected and then laugh all you want. It’s not professional. And they just disconnected without saying anything. We thought that it was over, but then 10 mins later, the fire alarm started ringing again. We called again, but no one’s answer. We decided to check it out, thinking that it might actually happen this time, but no, still the fire alarm gone wrong. We hope this won’t happen again in our next visit, because we would like to stay at this hotel again if we’re in town!