I always enjoy my stays at The Grand, and have visited annually for 16 years. The pool is fantastic and the ambience lovely. Great bar in wonderful setting with views of the bay, and reasonable prices for drinks. Breakfast is good and tasty, but I have never liked the marmalade, far too sweet and sickly, and I wish they could provide sourdough in this day and age. Rooms are clean and comfortable but found hot during my recent stay, and you cannot turn off the heated towel rail in the bathroom. The main thing which lets the hotel down is the reception staff. It is the same year after year. You can be overcharged, if not on the ball, and even though I sent an email explaining about my two bookings and who would be in each room (and received an affirmative response), there was utter confusion on arrival and departure, and we witnessed other guests experiering similar issues. They were blaming the new system, but it has been the same story at reception for years. If only they would get an efficient reception manager to sort them out, I could then give five stars.

The staff are helpful and did give us an upgrade . But the place is in desperate need for repairs. Showers and toilets don’t work very good , you have to flush multiple times and hard to get a good temperature,grab bar missing bolt ,and the rooms look rough.Ran into other people with the same issues. And we heard that the boss is a cheap and belittling man I would not recommend this place .

Enjoyed our stay even though given a room sea facing as asked for but traffic noise was terrible for most of the night due to poorly maintained windows Very old building could do with lots of maintenance work Staff Very polite in all areas food beautiful so tasty Room clean and bed comfortable No pool in use due to work being carried out

The double room with sea view was good but it was as it said COMPACT Great shower though Need more staff on reception at check-in and checkout time Ridiculous queues

A lovely period hotel but needs quite a bit of updating. It was clean and tidy but dated bedrooms in need of modernisation and a good luck of paint.

We stayed in a spacious family room with a beautiful sea view. The beds were comfortable and the linens were clean; we really liked the room's location. However, we had some issues with cleanliness—the carpet was dirty, and the bathtub drain was clogged, causing water to pool during showers. Also, the edges of the tub were not clean. On the positive side, the outdoor pool was open and heated, which our daughter really enjoyed. The pool area was well-decorated and maintained. The staff were helpful and polite. As for breakfast, it was quite ordinary with limited options, but they provided cheese once we asked for it. It met our expectations but wasn't anything spectacular.

Good breakfast & the bar area has a 1940s vibe & excellent cream teas

A great place to stay in Torquay. Across the road from the beach and a short walk into town. Nice room and really good food in the restaurant, the breakfast is also very nice.

The staff were friendly and offered us a free upgrade to a sea-facing room. The sea-facing rooms in this hotel are amazing. The location makes it exceptional.

Great value for money

The hotel was lovely, deco a little tired in places but very clean. Staff very attentive. Right on sea front had lovely room overlooking the sea. About 20 minute walk from shops.

We stayed for the Easter weekend from Friday to Monday in a large sea view room, with our dog. I have always admired this stunning hotel so was excited to finally stay. The location is perfect (and is next to train station), we chose to have a sea view room, which I am so glad we did. I was disappointed to see that the hotel parking in the garage cost £10 a night, so we opted to park on the road outside which is free with no restrictions and we always found a space. We received a lovely warm welcome and the reception area is really lovely. Our room was great too and we had some dog biscuits and a blanket which was a nice touch. The room was comfortable and clean, but there is a bit of wear and tear (stained carpets, chipped woodwork etc) but none of this bothered us. Breakfast was very good, but not amazing. The staff were super friendly and helpful. The hotel is very dog friendly which was lovely. We didn't use the spa as it was closed. The location is perfect, opposite the beach area, about a 10 min walk to the town. Nd about a 30 min walk to Paignton. I would stay again.

Friendly staff. Nice outside pool area.

My room was cleamed every day towels changed and bed made

Tmy room was clean and very comfortable. The staff were very kind and helpful. The outlook is beautiful and suruation for me is the best.

Breakfast just warm and quality of ingredients could be better

The hotel has amazing character and suits those looking to experience British history! Super friendly staff, relaxed atmosphere and quite out there interior design vs the boring modern hotels. The poached eggs with the breakfast were also some of the best I have ever had.

Unfortunately pool closed for refurbishments . Didn’t get a chance to eat at the hotel

Love coming to the Grand hotel it’s so welcoming & love the cosy atmosphere at reception & the bar area

The hotel was very tired looking and not the cleanest. Bar staff were very slow and poor service. Breakfast staff were great.