Check-in was supposed to be at 3:00 PM. We came back at 5:00 PM and our rooms were still not ready. The front desk agent even admitted that late check-ins happen "every weekend." On top of the delay, the air conditioning in one of our three booked rooms was broken, and since the hotel was fully booked, they couldn't relocate us. Extremely frustrating experience and poor planning on the hotel's part.