Poor hotel with a terrible restaurant. Nice staff.

I stayed in the self catering Coach House, and I have to say I was very impressed. The place was lovely and clean, and there was everything I needed. I was left to my own devices, which was just what I wanted, but I knew if I had any issues I could ask a member of staff, who were lovely. One of the maintenance chaps did show me the way to the beach, as I wasn't sure, he was really kind, and it was a pleasure to talk to him. Would most certainly go back.

Lovely hotel and very friendly staff, next time will back direct as that way you get free breakfast. Free electric car charging was a bonus for us .

We’ve stayed here a few times now, and will return. However the property is looking a little tired and old fashioned and could do with a few updates inside. More cutlery, bigger crockery, brighter decor in the lounge etc

Our first trip to Cromer! The weather was horrible which made staying in our room at the Grove even more inviting. We were in room 6 for the night. The room is very tastefully decorated with all old charms on the walls, beautiful large windows with plenty of light. It all felt very Bridgerton like and cosy ! We didn’t have breakfast booked so can’t comment on that but check in was smooth. Plenty of parking, great location near the town. Will definitely return.

Very friendly staff. Warm cozy room. Well stocked bathroom - shower gel, shampoo, hand lotion, shower cap. Nice selection of teas and coffee in the room plus shortbread. A couple of areas could benefit from attention - some of furniture was a bit shabby, shower pressure was very low and oscillated between unbearably hot and tepid. Plenty of parking but there was no real guidance or convention as to the orientation/areas to park in. None of these were major issues. Lovely house and grounds.

Excellent

Room was spotless. Lovely towels. Staff were welcoming and helpful.

Lovely location, clean throughout, food excellent, staff friendly & helpfull.

Hotel is currently under refurbishment so unable to use facilities. Cottage was clean and comfortable. Did not see any staff during stay.

We received a really warm welcome and were given beautiful, immaculately clean and warm room. The restaurant staff were super attentive and dinner and breakfast were delicious. I would 100% recommend this place.

We had the best time. Lovely location, nice walk into town and amazing fish and chips!

Beautiful guest house in perfect location. Really friendly staff. Rooms are beautiful. Food is outstanding. Pool was the icing on the cake! Thank you for a wonderful weekend

The stay was fine, a few minor things left me feeling less positive. 2 of the walls were dirty with some kind of splashes, not hugely visible but once you've seen it.... The room including the bathroom floor and shower were old and worn - not old in the lovely historical way but swollen laminate and drippy shower. There was a particularly loud gentleman nearby and I could hear all of his conversations through the walls. I loved the history of the room in the guide, soft bed, lovely arm chair to sit by the window and read. It's a beautiful location and the staff were nice but for the price I expected a bit more.

Lovely accommodation. Staff very friendly and helpful. Great amenities. Good access to Cromer Town and Beach.

Ideal for families and children, will recommend!!!

I booked the hotel because it was dog friendly, but when my wife and I arrived with our two small dogs after a 3-hour drive, we were alienated in the middle of a busy hotel because we brought the dogs inside. The restaurant manager, Micheal, said to the receptionist, ‘Get them out’, which is completely unacceptable. We were then ushered outside and pointed in the direction of our room with no introduction to the property, check-out times, etc. We have never felt so unwelcome and did not expect this level of service when paying over £200 a night for a room. We were then told at 10:15 that we had to be out at 10:30 but were given an extra 20 minutes free of charge, which is subpar. They accepted our money but did not want to show any gratitude or service towards us.

Fabulous hotel. We had a self catering cottage and it was brilliant

Overall a nice property with friendly staff in a good easily walkable location to the seafront and shops bars there. It has a nice bar and does good food in the restaurant and the general areas were well kept. What let it down for me was the room we had was lacking in that there was very poor water pressure in the shower, tv didn’t work, minimal hanging space and generally tired. They do have different types of rooms however and we were staying in what I think was the oldest part of the property so it’s entirely possible other rooms are not lacking in these things. Overall though we enjoyed the stay and would probably go back, but in a different part of the property perhaps.

Very nice staff. Lovely pool.