worst place ever

Such a sweet and nice Lady and Gentlemen doing the best they can.

Front desk women was rude.

I didn't pay attention to the area so th

Office management was nice but getting to the room it was dirty. Room wasn’t cleaned at all. I went out and bought cleaning supplies to clean the room. Floors looked like they haven’t been swept or mopped. Restroom was dirty shower wasn’t cleaned also. Was just very disappointed

Upon arriving, we had a good experience with the front office receptionist. That’s about where the good time stops. We got to our room and immediately noticed some stains on the comforter of one bed and what looked like a cigarette burn on the other. The shower floor looked like it had not been cleaned—there was loose dirt and some grass like stuff on the bottom. Toilet and sink looked clean, but when we first entered the bathroom there was a smell. We don’t know if it was from neighbors (we were the only one in our area from what we could tell so probably not neighbors). There were bugs in the room as well. They looked like the little German or baby roaches. TV would not turn on. Service phone looked crusty. AC unit was broken and looked horrible. The beds were okay to sleep on, we just checked all over to make sure no little critters were inside. Room 125. I won’t be going back, that’s for sure.

Mal

Loved that hotel was so close to the Frost Bank Center, but I needed an iron and we had to go to the office to borrow one, instead of each room having one. Then when I did borrow the iron there were a total of 3 plugs accessible to us, 2 on each side of bed on the lamp and one in the RR and from those 3 only 1 worked.

I checked in a room with 1 king bed, but upon arriving there was no AC working and the feeling was like in SAUNA. I turned on the AC and it was very slow, in about 30 minutes, I reached out to the front desk with an issue and they gave me another room. Another room was the same and the temperature was at least 90F, I called them again and was told that all rooms are like that, all AC units are shot off before customers' arrival, and customers should turn them on. I was waiting for about 3 hours for the room to be cooled ( arriving at around 2 am, I didn't sleep until approximately 5 am). My Suggestion to all, Its better to spend $15-$20 more and stay at La Quinta or any other simmilar 3 star hotel for your short or even long stay, where you will receive good service, clean rooms, and Of course cool rooms upon arrival. For property staff, to keep your business up and running, you should let all AC units work in your rooms upon customers' arrival. I spent around $90 and its just terrible.

I did not get to stay! I tried to cancel three days previous. My typing was disabled with my virtual agent. The hotel gave me a 1 800 number it repeatedly said that my confirmation number was not valid

The staff was terrible ruined everything and made us make a cash deposit

Convenient location, property is clean but a little bit old, lack of amenities

The hotel is on side of highway so its loud but comfy.

Front desk was very rude .... Air conditioning didn't work properly, and then when we checked out they tried to give us back only $20 out of the $40 deposit

There was ants all over us when we woke up in the morning and when I talked to the front desk about at least half a refund he said no and they couldn’t do anything

We couldn't use the electricity because they did not work, we couldn't even charge our phones or connect the blow dryer, they dont work, 80$ its alot of money for that..I would like my money back

Great value

Good people

Everything felt dirty, the room, the pool. The room was very small and cramped. Even though there seemed to be few other guests we given a room right next to another guest, we could hear them clearly. I was happy to leave this uncomfortable dirty room. The one good thing was the bbq recommendation. BBQ Life was about 1 mile away and was delicious.

Mal olor de ropa de camas, de habitación, baño sucio con muchas manchas , regadera miy peligrosa sin antiderrapante