The hotel is back off the road a little bit it looks to be run down from the outside but since the word “pastel” is kind of a color without any punch to it, that’s exactly what this hotel is. Dirty driveway, bushes around the hotel, a bit unkempt compared to other beachside hotels, but the customer service and the bed in the room more than made up for that. Hands down, the most comfortable bed in Thailand! Great customer service, had issue with booking not being ready since dropped the ball, but it was taken care of in a reasonable amount (1 hour) of time.