This hotelis located very close from Parma train station and a new building where the reception staffs are very kind and in case of ourself, we had arrived 2 1/2hrs earlier but they tried to let us to have a room for us and during that waiting she had served a kind coffes for us. We had stayed 2 nights and on the 2nd day, after returning our city trip we had found out the waste box "Not touched! and the room floor had not cleaned because we could find the same particles at the same position and towels were for one set even we are couple".We are very disappointed with thus kind of poor management where this nice building hotel.