After we complained online regarding all the issues with the room we had, like toilet air vent hanging from ceiling, bar fridge mouldy etc, hotel Manager listened to us and upgraded our room. There were Ants in both rooms and bathrooms. Bar fridge never refilled. Food was average, staff look and act unhappy, the reception staff were very flipint. Lack of English, hotel caters mainly for Russian language. It should NOT be rated 5 stars. Don't recommend.
The change of rooms assisted in preventing us from checking out early.